UnitedHealth Group is Hiring Work from House in all 50 states now!

You’ll benefit from the flexibility to telecommute* from wherever throughout the U.S. as you tackle some robust challenges.

Energize your profession with considered one of Healthcare’s quickest rising corporations.  

You dream of a terrific profession with a terrific firm – the place you may make an affect and assist individuals.  We dream of supplying you with the chance to do exactly this.  And with the unimaginable development of our enterprise, it’s a dream that undoubtedly can come true. Already one of many world’s main Healthcare corporations, UnitedHealth Group is restlessly pursuing new methods to function our service facilities, enhance our service ranges and assist individuals lead more healthy lives.  We dwell for the chance to make a distinction and proper now, we live it up.

This chance is with considered one of our most fun enterprise areas: Optum – a rising a part of our household of corporations that make UnitedHealth Group a Fortune 10 chief.

Optum helps practically 60 million People dwell their lives to the fullest by educating them about their signs, circumstances and coverings; serving to them to navigate the system, finance their healthcare wants and keep on monitor with their well being objectives. No different enterprise touches so many lives in such a optimistic manner. And we do all of it with each motion targeted on our shared values of Integrity, Compassion, Relationships, Innovation & Efficiency.

This place is full-time (40 hours/week) Monday – Friday. Workers are required to work our regular enterprise hours of 8:00am – 5:00pm EST. It could be essential, given the enterprise want, to work occasional extra time or weekends.

*All Telecommuters will likely be required to stick to UnitedHealth Group’s Telecommuter Coverage.

Major Tasks:

• Function the first OptumRx contact for tactical, everyday administration of assigned accounts
• Handle assigned accounts in line with agreed technique
• Keep documentation of most present profit designs, together with exclusions, inclusions, and co-pay constructions; guarantee data is accessible by Buyer Service and Pharmacy Technicians
• Doc plan change requests from purchasers and acquire applicable approval, and ensure the plan change is accomplished and correct
• Keep constant and common shopper communication.
• Set up a number of company relationships and take part in shopper sponsored occasions; Domesticate relationships
• Perceive and execute the shopper contract in line with the phrases and circumstances, together with however not restricted to monitoring efficiency ensures
• Comply with all insurance policies and procedures associated to job duties and taking part within the improvement and upkeep of departmental insurance policies and procedures, and instruments for Consumer Providers, as applicable.
• Conduct claims analysis and member inquiries
• Guarantee open shopper requests and necessities are routed and being labored by applicable enterprise space.
• Monitor and report on open shopper requests offering common suggestions to administration crew relating to shopper requirement standing and enterprise improvement alternatives.
• Educate and help purchasers in utilizing assist desk for day-to-day inquiries.
• Help in shopper coaching for distant system entry and reporting.
• Guarantee fast response and follow-up to shopper inquiries, together with returning cellphone calls and emails throughout the scope of the service degree settlement. Notify shopper after difficulty decision inside timeframe outlined by shopper contract.
• Help within the improvement of coaching matters and supplies for coworkers and supply assist to different departments as requested.
• Escalate shopper issues the place applicable.
• Full service requests to translate buyer wants and necessities for Optum’s inner groups
• Different duties as assigned.

You’ll be rewarded and acknowledged to your efficiency in an setting that may problem you and offer you clear path on what it takes to reach your position in addition to present improvement for different roles it’s possible you’ll be all for.

Required {Qualifications}:

• Affiliate’s Diploma (or larger)
• 1+ years Direct Consumer Going through Expertise in Well being Care Strains of Enterprise (for instance Medicare, Medicaid, and Business Strains of Enterprise)
• Proficient in Microsoft Phrase (sending and receiving data and creating paperwork) Microsoft Excel (creating spreadsheets)
• Monday – Friday 8am – 5pm EST and extra time as wanted

Most well-liked {Qualifications}:

Telecommuting Necessities:

• Required to have a devoted work space established that’s separated from different residing areas and supplies data privateness
• Means to maintain all firm delicate paperwork safe (if relevant)
• Should dwell in a location that may obtain a UnitedHealth Group permitted high-speed web connection or leverage an current high-speed web service