DESCRIPTION
Come and be part of Amazon rising Trend Chat Stylist Staff! We’re in search of passionate people who’re skilled in vogue, styling and direct shopper communications who need to be part of constructing a extremely personalised styling expertise. Candidates will chat and elegance with direct contact to clients through chat, video and new digital platforms. As a chat stylist, you have to be intuitive and inventive with digital product to create customized appears to be like for purchasers no matter their wants. Candidates should be capable to perceive a broad buyer base, be extremely expert with curation, development and match data, and converse to the newest vogue. A super candidate may have expertise in chat, clienteling, gross sales, and have an actual need to make a buyer’s purchasing expertise partaking and seamless. Candidates should thrive in a start-up setting the place they carry creativity, new views and a capability to navigate an ambiguous and altering enterprise. Candidates needs to be extremely motivated, impartial and have a ardour for customer support in styling and vogue.
Job duties
Our staff’s working hours are 5am-10pm PST/ 8am-1am EST, 7 days per week. Candidates will need to have the flexibleness to work a wide range of all shifts together with nights/weekends/holidays. This can be a digital distant place hiring for workers situated in Alabama, Arizona, Arkansas, California, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Job duties
· Make the most of styling experience, trainings, knowledge and inside software program applications to offer world class vogue suggestions to our clients.
· Provide professional styling recommendation that encourage our males’s or ladies’s clients via considerate curation of outfits.
· Construct and retain a robust buyer relationship by answering a number of concurrent inbound chats from clients with a optimistic, enthusiastic and conversational tone and solution-oriented mentality.
· Apply an exemplary clients service method with robust communication and listening expertise.
· Assessment buyer profiles and preferences and reply to buyer questions to attain their private model preferences, match issues, vogue developments and elegance.
· Sturdy written and verbal ability, present complete summaries and notes concerning buyer interactions.
· Carry a excessive stage of Possession whereas prioritizing a number of duties and deadlines, guaranteeing you lead with Buyer Obsession.
· Proactively handle buyer considerations with confidence and supply transactional help for Buyer Service staff.
· Work independently and downside resolve with minimal supervision.
· Leverage CRM knowledge to overview and exceed each day, weekly and month-to-month efficiency metrics.
· Adjust to duties assigned by supervisor, contributes and works nicely inside digital groups.
· Set achievable targets in keeping with present enterprise targets.
BASIC QUALIFICATIONS
· Minimal 2+ years of expertise in customer support chat.
· Minimal 2+ years related menswear/womenswear fashion-based expertise which might embody retail gross sales/styling, private purchasing, on-line styling, editorial styling, and so on
· Highschool diploma or equal.
· Distinctive communication expertise, together with the flexibility to obviously and concisely talk in writing and speech, in addition to take heed to and interpret buyer wants.
· A robust vogue data base together with an array of manufacturers, designers, kinds, and developments.
· Historical past of staying-up-to-date and educated of present and future vogue developments although such mediums as social media, print magazines, blogs, on-line, and so on.
· Glorious time-management, organizational, and prioritization expertise.
· Flexibility with full-time schedule, together with shift assignments on weekends/evenings.
· Sturdy interpersonal expertise.
· Primary data of MS Workplace Suite; familiarity with a number of net browsers, window navigation and on the spot messenger instruments.
· A high-level of ardour for vogue and elegance.
· Possess flexibility to rapidly adapt to altering buyer and enterprise wants.
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PREFERRED QUALIFICATIONS
· Trend Merchandising, or equal, diploma
· Multi-lingual- Spanish could be added benefit
· AA or Bachelor’s diploma
Amazon is dedicated to a various and inclusive office. Amazon is an equal alternative employer and doesn’t discriminate on the idea of race, nationwide origin, gender, gender identification, sexual orientation, protected veteran standing, incapacity, age, or different legally protected standing. For people with disabilities who want to request an lodging, please go to https://www.amazon.jobs/en/incapacity/us