GET TO KNOW ALORICA
At Alorica, we solely do one factor – make lives higher, one interplay at a time. We’re a worldwide chief in customer support and expertise, serving the world’s greatest manufacturers with tens of hundreds of staff in tons of of areas across the globe.
JOB SUMMARY
Your mission (must you select to just accept it) is to supply buyer help via telephone, electronic mail, on-line chat or social media to prospects who’ve questions, considerations or confusion round a specific services or products.
You’re actually the voice of the model, and a powerful relationship between our purchasers and their prospects begins with you. So solely the superior want apply.
KEY JOB RESPONSIBILITIES
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Talks to prospects over the telephone, electronic mail, on-line chat or social media to resolve their questions or considerations
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Maintains and updates buyer info as crucial
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Calmly makes an attempt to resolve and de-escalate any points
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Escalates calls to supervisor when crucial and acceptable
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Responds to requests for help and/or attainable processing of bank card authorizations
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Tracks call-related info for auditing and reporting functions
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Gives suggestions studies on name points associated to downtime and/or coaching points
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Upsells to prospects as crucial
WHY JOIN ALORICA?
Daily, we goal to stay as much as our mission of making insanely nice buyer experiences. However as Alorica staff, giving again issues simply as a lot – that’s why we’re so pleased with Making Lives Higher with Alorica, a non-profit, 501(c)(3) group devoted to offering help to staff, their households and the individuals, organizations and communities who help them.
Merely put, we wish to make lives higher…one interplay at a time. And to try this, we want the easiest individuals to hitch us.
However please, permit us to entice you additional! As an Alorica worker, it’s possible you’ll obtain:
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Paid coaching
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Versatile coaching schedules
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Medical and dental advantages
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Paid break day
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Paid vacation and sick time
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Retirement planning choices (401(ok))
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Worker reductions via consumer packages
Working at Alorica means probably having the liberty to discover every kind of profession choices – from customer support, coaching, and tech help, to administration, recruiting and extra. Alorica provides enjoyable, difficult alternatives to pursue your skilled targets, and we wish you to have enjoyable and succeed – as a result of once you’re at your greatest, that’s once we’re at our greatest.
So what do you say? Able to take the following step?
JOB REQUIREMENTS
Minimal Schooling and Expertise:
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Excessive Faculty Diploma or GED required; faculty diploma most well-liked
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Customer support expertise a plus
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Telephone-related customer support a main plus
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Familiarity with Microsoft Home windows, Phrase, and Excel functions
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Bilingual language expertise a plus
Information, Expertise and Skills:
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Stellar customer support expertise – and an amazing need to make lives higher, one interplay at a time
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Capacity to make use of telephone and laptop techniques
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Wonderful oral and written communication expertise
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Sturdy listening/comprehension expertise
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Capacity to remain composed and goal
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Conversational, affected person and assured, with a constructive perspective
WORKING CONDITIONS
Work Setting
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A local weather managed, contact heart atmosphere – crammed with superb individuals, unimaginable profession alternatives and the occasional dance-off
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Fixed utilization of telephone and laptop techniques
Bodily Calls for
Fixed sedentary work. You’ll sometimes be sitting for more often than not, so make sure to rise up and stretch occasionally. Your circulatory system will thanks.
DISCLAIMER: The above info on this description has been designed to point the overall nature and degree of labor carried out by staff on this classification. It isn’t designed to comprise or be interpreted as an exhaustive checklist of all duties, duties and {qualifications} required of staff assigned to this job.