Alorica is hiring earn a living from home within the USA!
Alorica is a world chief in customer support and expertise. This customer support large employs hundreds of individuals throughout the globe. They supply customer support to many Fortune 500 corporations. This firm is hiring remotehealthcare customer support reps anyplace within the US.
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Requisition ID: 186630
Job Class: Name Heart
Location: United States-Digital-Digital-WAH Ops USA – Area 2
Posted Date: 6/14/2022
GET TO KNOW ALORICA
At Alorica, we solely do one factor – make lives higher, one interplay at a time. We’re a world chief in customer support and expertise, serving the world’s greatest manufacturers with tens of hundreds of workers in lots of of areas across the globe.
JOB SUMMARY
Your mission (do you have to select to just accept it) is to supply buyer assist by way of cellphone, e mail, on-line chat or social media to prospects who’ve questions, considerations or confusion round a selected services or products.
You’re actually the voice of the model, and a powerful relationship between our purchasers and their prospects begins with you. So solely the superior want apply.
KEY JOB RESPONSIBILITIES
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Talks to prospects over the cellphone, e mail, on-line chat or social media to resolve their questions or considerations
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Maintains and updates buyer data as vital
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Calmly makes an attempt to resolve and de-escalate any points
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Escalates calls to supervisor when vital and applicable
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Responds to requests for help and/or potential processing of bank card authorizations
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Tracks call-related data for auditing and reporting functions
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Supplies suggestions stories on name points associated to downtime and/or coaching points
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Upsells to prospects as vital
WHY JOIN ALORICA?
Day-after-day, we purpose to reside as much as our mission of making insanely nice buyer experiences. However as Alorica workers, giving again issues simply as a lot – that’s why we’re so pleased with Making Lives Higher with Alorica, a non-profit, 501(c)(3) group devoted to offering help to workers, their households and the individuals, organizations and communities who assist them.
Merely put, we wish to make lives higher…one interplay at a time. And to do this, we want the easiest individuals to affix us.
However please, enable us to entice you additional! As an Alorica worker, you might obtain:
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Paid coaching
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Versatile coaching schedules
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Medical and dental advantages
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Paid day off
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Paid vacation and sick time
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Retirement planning choices (401(ok))
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Worker reductions by way of shopper packages
Working at Alorica means doubtlessly having the liberty to discover all types of profession choices – from customer support, coaching, and tech assist, to administration, recruiting and extra. Alorica affords enjoyable, difficult alternatives to pursue your skilled targets, and we wish you to have enjoyable and succeed – as a result of whenever you’re at your greatest, that’s once we’re at our greatest.
So what do you say? Able to take the following step?
JOB REQUIREMENTS
Minimal Training and Expertise:
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Excessive Faculty Diploma or GED required; school diploma most well-liked
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Customer support expertise a plus
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Telephone-related customer support a main plus
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Familiarity with Microsoft Home windows, Phrase, and Excel functions
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Bilingual language abilities a plus
Information, Expertise and Talents:
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Stellar customer support abilities – and an awesome need to make lives higher, one interplay at a time
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Means to make use of cellphone and pc methods
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Glorious oral and written communication abilities
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Sturdy listening/comprehension abilities
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Means to remain composed and goal
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Conversational, affected person and assured, with a constructive angle
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CLICK HERE TO APPLY NOW
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