Buyer Care Consultant
Job Description
You might be compassionate, service-oriented, pushed, and have the need to be a part of a rising and modern crew. Becoming a member of an organization the place “Individuals Rely” and “We do the Proper Factor” are vital to you. You’re keen on the problem of considering in your toes whereas supporting people who find themselves making main life selections. You admire working with a dedicated group of colleagues and leaders who’re form and care about each other in addition to the well being and well-being of our prospects and staff. Above all, you’re on the lookout for a profession the place you need to use your abilities and exhausting work to ship service that basically issues — to make a distinction in folks’s lives.
Does this sound such as you? In that case, ReedGroup is the suitable match!
As a Buyer Care Consultant at ReedGroup, you’ll assist folks navigate the logistics and real-world issues of managing their absences from work. It will contain being the primary level of contact for purchasers who want a go away of absence, or to reply questions on an present go away of absence. Our prospects depend upon the ReedGroup Buyer Care crew to function material consultants on all kinds of leaves, requiring enhanced data of a number of methods and merchandise. It’s difficult work, however we’re as dedicated to your success as you’re! You’ll begin your ReedGroup profession with a complete coaching program. Over time, you’ll have the chance to proceed to realize data about incapacity and go away administration, in preparation for profession development inside our group.
Certified candidates who transfer ahead within the course of can count on the next:
- An invite to take a 15-minute candidate evaluation shall be despatched by way of e mail although our third-party vendor, Glider. There shall be a collection of questions associated to your expertise in dealing with numerous buyer difficulty examples, your web connectivity, and your typing accuracy and velocity.
- Chosen candidates will then be scheduled to interview with the recruiter after which subsequent step the hiring supervisor by way of Microsoft Groups video-based interviewing. You may be requested to supply particular examples of your skilled experiences.
- Candidates which were chosen to maneuver ahead shall be made a suggestion of employment inside one week of the interview, usually in a bunch setting by way of Microsoft Groups. It will foster the identical sense of neighborhood that you’ll discover in coaching in addition to in your profession at ReedGroup.
You might be
• Reliable, service oriented, trustworthy, compassionate, persistent, and thrive in a working surroundings the place you employ your analytical & problem-solving abilities to assist others
• Capable of work independently and to adapt to a quickly altering surroundings
• Enthusiastic about studying new issues, and capable of apply your enhanced data within the service of your prospects
• Adept at shortly navigating between a number of laptop purposes inside one buyer interplay to acquire data and supply right and concise data again to the client that mixes knowledge retrieved (discuss and kind)
• Very snug working with PCs and Microsoft Workplace, together with corresponding features (copy, reduce, paste, toggle). You’re capable of shortly enter and retrieve knowledge whereas working with the client on the phone.
You will have
• Web Connectivity Requirement/Distant Positions: For 100% distant positions, we require that (1) you will have high-speed broadband cable web service with minimal add/obtain speeds of 200 Mbps/50Mbps and (2) that the tools equipped by your Web supplier is hardwired to your organization issued laptop. To verify whether or not your Web system has adequate speeds, please go to http://www.speedtest.web out of your private laptop.
• A demonstrated profitable work historical past in customer support, insurance coverage, or associated area. Information of Incapacity Administration, FMLA, and Staff Compensation is a plus, and a background in incapacity insurance coverage or well being care can be favorable.
• Bilingual (English/Spanish) is a plus
• Glorious communication & collaboration abilities with sturdy capacity to empathize with prospects
• Robust consideration to element with important considering abilities
• Demonstrated proficiency with Microsoft Workplace; your PC abilities should embody the power to make use of twin screens and a number of methods concurrently (we’ll present the mandatory tools, after all!)
• Excessive Faculty Diploma or equal is required, bachelor’s diploma a plus
You’ll
• Interact individuals who need assistance with their leaves of absence, utilizing quite a lot of applied sciences together with inbound and outbound phone and chat
• Repeatedly try to supply superior merchandise and customer support, serving callers as a subject knowledgeable on quite a lot of go away varieties
• Provoke new go away instances in our system
• Make unbiased advanced selections throughout the scope of your authority
• Reveal a excessive degree of confidentiality and professionalism
• Specific your self in an open and trustworthy method
• Reveal a optimistic angle, self-awareness and embrace suggestions
• Be form and compassionate
• Use productiveness and high quality knowledge & metrics to attain superior customer support outcomes
As a situation of employment, you can be required to finish paid coaching and efficiently cross a closing course evaluation. This coaching will happen through the first 5-weeks of your employment, and the hours are full time.
Reporting Relationships
As a Buyer Care Consultant, you’ll report back to a Buyer Care Staff Chief
Location & Vaccination Necessities
• The first location for this place is distant, with an “at residence” work association.
• Covid – 19 vaccinations not required until you voluntarily go to one in every of our campus places or are attending an in-person firm sponsored occasion.
Wage Vary
Compensation depends upon expertise, beginning at $18 per hour.
Location
This function is usually a distant/work at home place positioned anyplace within the Japanese, Central, Mountain and Pacific time zones.
Journey
There isn’t a journey required for this place.
Our Promise
At ReedGroup, you’ll have the assist and suppleness to attain your skilled and private objectives. By way of skill-building, management improvement and philanthropic alternatives, we offer alternatives to construct communities and develop your profession, surrounded by numerous colleagues with excessive moral requirements.
We provide
• Profession pathing to different roles
- 401k with firm match.
• Paid parental go away and backup household care.
• Medical, dental, imaginative and prescient plans.
• Life and incapacity insurance coverage.
• Paid Time Off.
• Wellness reductions.
• Tuition help.
Work-Life Steadiness
We acknowledge the significance of a piece life stability. We promote wholesome existence and versatile work preparations for our staff.
Our Promise:
At Guardian, you’ll have the assist and suppleness to attain your skilled and private objectives. By way of skill-building, management improvement and philanthropic alternatives, we offer alternatives to construct communities and develop your profession, surrounded by numerous colleagues with excessive moral requirements.
We Supply:
- Significant and difficult work alternatives to speed up know-how and innovation in a safe and compliant approach.
- Aggressive compensation
- Glorious medical, dental, supplemental well being, life and imaginative and prescient protection for you and your dependents with no wait interval
- Life and incapacity insurance coverage
- An important 401(ok) with match
- Tuition help, paid parental go away and backup household care.
- Dynamic, trendy work environments that promote collaboration and creativity.
- Versatile break day, costume code, and work location insurance policies to stability your work and life within the ways in which swimsuit you greatest.
- Social accountability in all points of our work. We volunteer inside our native communities, create instructional alliances with schools, drive quite a lot of initiatives in sustainability, and advocate for variety & inclusion in all that we do.
Main Location:
Work From House – WA
Different Areas:
Job:
Buyer Service
Schedule:
Full time