Cigna is hiring work at home in lots of states now!
This big firm offers enterprise providers to hundreds of thousands of shoppers. This Fortune 100 firm makes billions of {dollars}. Cigna is hiring distant customer support reps in lots of states now!
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Buyer Service Consultant
Do you get pleasure from serving to Well being Care Professionals? Do you thrive in a fast-paced, customer-focused surroundings? Then begin your rewarding profession as part of our rising World Well being Advantages Workforce! Cigna is without doubt one of the largest and quickest rising well being insurers on the planet.
At Cigna, we put money into you. As a Buyer Service Consultant, you’re supplied intensive, paid, hands-on coaching and a supportive post-training surroundings to pave your solution to success. Cigna encourages profession improvement and gives persevering with instructional assets internally and externally that will help you in your profession development.
Position Abstract
On this pivotal function, Buyer Service Representatives successfully deal with inquiries from clients, shoppers, or suppliers obtained through telephone and e-mail positioned domestically and internationally in “actual time” contact heart surroundings.
The profitable candidate will be capable of work together appropriately and effectively with well being care professionals utilizing glorious interpersonal and listening expertise, crucial considering, and drawback fixing expertise. The flexibility to make use of computer-based assets in a extremely efficient method to coach and supply correct responses to inquiries is essential for fulfillment.
Main Obligations:
- Obtain requests by mail, phone, or in individual concerning insurance coverage claims/insurance policies whereas working on a number of laptop functions. Reply to inquiries from coverage holders, suppliers and/or others for info and help
- Carry out analysis to answer inquiries and interprets coverage provisions to find out best response. Mail or route declare types and supporting documentation to varied items for remaining processing
- Independently reply to inquiries, grievances, complaints or appeals starting from routine to average complexity. Might search help with complicated buyer providers points
- Capability to grasp and interpret coverage provisions
- Performs analysis to answer inquiries and interprets coverage provisions to find out best response utilizing established departmental procedures, HIPAA rules, and company insurance policies.
You’re the proper individual in case you have:
- Excessive College Diploma or equal required, Associates or Bachelor’s diploma most popular
- 1+ years of customer support expertise analyzing and fixing buyer issues required; name heart expertise a PLUS
Intermediate proficiency in Microsoft Workplace Suite; excessive stage capability to multitask independently and on a pc - Information of Medical Terminology a PLUS
- Glorious written and oral communication expertise
- Capability to carry out in a excessive quantity, quick paced name heart surroundings
- Confirmed capacity to work independently in addition to a productive member of a group
- Distinctive organizational and time-management focus
For this place, we anticipate providing an hourly charge of $17 – $22, relying on related elements, together with expertise and geographic location.
This function can be anticipated to be eligible to take part in an annual bonus plan.
Serving to our clients obtain more healthy, safer lives is on the coronary heart of what we do. Whilst you care for our clients, we’ll care for you thru a complete advantages program that helps you be at your greatest. Beginning on day certainly one of your employment, you’ll be supplied a number of health-related advantages together with medical, imaginative and prescient, dental, and greatest at school well-being and behavioral well being packages. We additionally supply 401(ok) with firm match, firm paid life insurance coverage, tuition reimbursement, a minimal of 18 days of paid time without work per yr and dozens of company reductions on necessities you utilize on daily basis. For extra particulars on our worker advantages packages, please go to the “Life at Cigna” tab on our careersite: www.cigna.com/careers
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