Description & necessities
Description
At Jack Henry & Associates, we ship know-how options which might be digitally reworking and empowering group banks and credit score unions to supply enhanced and streamlined person experiences to their prospects and members. Our greatest-in-class merchandise are simply the beginning as we lay the groundwork for the way forward for digital banking and funds. We hope you’ll be a part of us. We will’t do it with out you.
The Jack Henry & Associates Visa/MasterCard Card Providers workforce is searching for a Debit/Credit score Card Technical Assist Consultant to affix our workforce. The Technical Assist Consultant will function a direct contact for assigned monetary establishments for cardholder transaction disputes.
This place will be labored remotely all through the U.S.
What you’ll be answerable for:
- Handle Visa/MasterCard dispute caseload and carry out chargebacks and monitor case standing as applicable.
- Supplies degree one troubleshooting and makes use of help instruments to determine or recreate buyer points.
- Precisely assesses the client’s product difficulty or downside. Asks the person effectively thought out or detailed questions and punctiliously listens to the person’s response to totally comprehend the necessity, product difficulty, and finest avenue for resolving the issue.
- Researches buyer issues/points to extend private data and familiarity with the supported product and to supply the best degree of help attainable. Retains present on most up-to-date modifications and/or upgrades.
- Identifies and resolves utility and repair points and some other questions that will come up. Solutions basic utility questions.
- Supplies applicable personnel a exact understanding of person’s points when the issue must be escalated to the next degree.
- Works on non-complex to reasonably advanced initiatives and workout routines judgement inside outlined procedures and practices.
- Screens incoming instances and emails and resolves in accordance with Service Stage Requirements (SLS). Makes use of accessible help instruments to help the client and/or recreate the problem.
- Participates in coaching applications to repeatedly enhance product data and repair expertise.
- Work with product set up workforce, technical help, net builders and different help groups.
- Might carry out different job duties as assigned.
What you’ll have to have:
- Should have no less than 2 years work expertise in a customer support position, a monetary establishment, or Visa/MasterCard dispute processing.
What could be good so that you can have:
- Affiliate’s or Bachelor’s diploma.
- Background in Visa or MasterCard dispute processing.
- Pc or community technical help expertise.
In the event you bought this far, we hope you’re feeling enthusiastic about this chance. Even if you happen to don’t really feel you meet each single requirement on this posting, we nonetheless encourage you to use. We’re keen to fulfill motivated individuals who align with Jack Henry’s mission and may contribute to our firm in quite a lot of methods.
Why Jack Henry?
At Jack Henry, we delight ourselves by our motto of, “Do the proper factor, do no matter it takes, and have enjoyable.” We acknowledge the worth of our associates and imagine a lot of our firm’s energy and success is determined by their well-being. We reveal our dedication by providing excellent profit applications to make sure the bodily, psychological & monetary wellbeing of our folks is at all times met.