Humana is hiring work at home in all 50 states!
Humana is among the largest medical health insurance firms in America. Humana has over 20 million members. Humana makes over $64 billion a yr! This firm is hiring work from home inbound contact reps in the US.
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Description
The Inbound Contacts Consultant 1 represents the corporate by addressing incoming phone, digital, or written inquiries. The Inbound Contacts Consultant 1 performs fundamental administrative/clerical/operational/buyer assist/computational duties. Usually works on routine and patterned assignments.
Tasks
The Inbound Contacts Consultant 1 addresses buyer wants which can embody advanced profit questions, resolving points, and educating members.
- Information particulars of inquiries, feedback or complaints, transactions or interactions and takes motion in accordance too it.
- Escalates unresolved and pending buyer grievances.
- Selections are restricted to outlined parameters round work expectations, high quality requirements, priorities, and timing, and works below shut supervision and/or inside established insurance policies/practices and pointers with minimal alternative for deviation.
- Should have Efficient verbal and listening communication expertise
- Have to be keen about contributing to a company centered on constantly enhancing client experiences
Required {Qualifications}
- 1 or extra years of name heart expertise
- Sturdy customer support orientation
- Sturdy consideration to element
- Sturdy typing and laptop navigation expertise
- Demonstrated skill in utilizing laptop and Home windows PC functions, which incorporates sturdy keyboard and navigation expertise together with skill to study new laptop packages
- Should reside in EST or CST
- Work Type: Distant work from home
- Hours: Shifts might be scheduled in 8-hour increments between 8:00 AM – 7:00 PM EST. New rent shifts (after coaching) might be 10:30am- 7:00 PM – Shift bids periodically happen, based mostly on enterprise wants
- Coaching: 6 weeks Monday–Friday 8:30 AM – 5:00 PM EST after which shift might be 10:30 AM – 7:00 PM EST.
- Attendance Coverage: The division has a strict attendance coverage throughout the first 120 days. Day off is discouraged throughout this era.
Distant Work at House Necessities
- Should have a separate room with a locked door that can be utilized as a house workplace to make sure you and your sufferers have absolute and steady privateness when you work
- Should have accessibility to hardwired excessive pace web with minimal speeds of 25mbps x 10mbps for a house workplace (Wi-fi and Satellite tv for pc are prohibited)
Most popular {Qualifications}
- Affiliate’s or Bachelor’s Diploma
- Healthcare expertise
- Fluency in Spanish
Extra Info
- Resumes have to be formatted, freed from spelling and grammar errors, and full with full work historical past inside 7-10 years. Please notate any positions which may be thought of seasonal, brief time period and any causes for gaps in work historical past, (pursuing schooling, relocated, taking good care of household).
- After submitting your utility, in case you are chosen to maneuver ahead you’ll obtain an electronic mail to finish the Digital Job Expertise (VJE). That is a web based exercise the place you’ll study extra about Buyer Care jobs at Humana, check out among the most typical job duties, and inform us extra about your self. Most individuals full the VJE in half-hour. To finish it, you have to a sensible cellphone, laptop or pill with web entry, and audio system/headphones. We don’t make job provides to candidates that don’t full the VJE. The e-mail will come from vjtadmin@mg.jobtryout.internet, please add to your contacts or secure senders checklist to keep away from this going to your spam folder.
These necessities embody:
- Entry to a private computing gadget with a digicam, a minimal web connection pace of 25mbps x 10mbps
- Devoted safe house workspace for interview or work functions.
- When you’ve got further questions concerning this function posting, please ship them to the Ask A Recruiter persona by visiting go/Buzz and looking out Ask A Recruiter! Please you should definitely present the requisition quantity so we could possibly analysis your request faster.
Scheduled Weekly Hours
40
CLICK HERE TO APPLY NOW
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