Jack Henry and Associates is Hiring Work at Dwelling All through the U.S.

At Jack Henry & Associates, we ship expertise options which can be digitally remodeling and empowering group banks and credit score unions to supply enhanced and streamlined person experiences to their prospects and members.  Our greatest-in-class merchandise are simply the beginning as we lay the groundwork for the way forward for digital banking and funds. We hope you’ll be part of us. We will’t do it with out you.

Appearing as a Monetary Consultant on behalf of our monetary establishment shoppers, the Financial institution and Credit score Union Product Assist Representatives help prospects with a variety of monetary wants. Becoming a member of this crew provides you with the chance to realize arms on expertise working with quite a lot of software program merchandise, which might then result in profession development alternatives throughout the group! 

This place could be labored remotely all through the U.S. nevertheless, if you’re positioned inside 30 miles of our Contact Heart workplace places, you can be required to work onsite.

The coaching schedule for this place is as follows:

• Offering help to our monetary establishment shoppers prospects and members, much like an over-the-phone private banker.  
• Assessing nature of query or challenge and resolves in a well timed method.  Questions and points will fluctuate relying on the client/members want with the steerage from our monetary establishment shoppers.
• Assuring system safety by verifying buyer/member info previous to performing any modifications or resets, based on the monetary establishment shopper’s safety necessities.
• Speaking the client’s wants/expectations to the suitable personnel.  Following escalation procedures to make sure complicated help points are resolved. 
• Might carry out different job duties as assigned. 

What you’ll have to have:

• Will need to have at the very least 1 12 months of customer support expertise.
• Schedule Adherence is monitored. Should be capable to adhere to a broadcast break and lunch schedule. 
• Confirmed capacity to stay calm in annoying conditions.
• Comfy navigating a number of programs whereas aiding prospects/members. 
• Will need to have the power to speak clearly and understandably.
• Full-Time candidates should be capable to work the next:
  • Candidates should be capable to work their assigned schedule in a 363/24/7 name middle. Schedules will embody nights, weekends and holidays. (Closed Thanksgiving and Christmas) and can be assigned upon job provide.
  • Primarily based on enterprise want, candidates can be scheduled for one Saturday/Sunday shift, and can be off one weekday, which is able to fluctuate between Tuesday-Friday.
  • We additionally periodically provide a Weekend Warrior shift that can be 10-hour shifts for 4 consecutive days.
  • The precise shift can be confirmed if a job provide is prolonged. Please observe there is no such thing as a flexibility or modifications to this shift after it’s accepted. Shift can be scheduled between the hours of 9AM-12AM CT.
  • We provide a shift differential for night time and weekend shifts. The shift differential is paid for every hour labored within the eligible shift and efficient after the completion of coaching.
• Candidates might want to purchase (at their very own price) the next speeds to take care of a work at home standing (Hybrid or full time distant): 
  • 10 mbps obtain pace (Observe: If multiple particular person can be utilizing the web at your residence throughout your scheduled shift, it is suggested to extend your obtain pace to 25 mbps to not intervene along with your work connection)
  • 1.5 mbps add pace

What could be good so that you can have: