Robert Half Worldwide is hiring earn a living from home in all 50 states!
Robert Half is a worldwide human assets enterprise. Robert Half makes over $6 billion a 12 months! This firm is hiring distant customer support reps in lots of states!
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JOB REQUISITION
Buyer Expertise Skilled
LOCATION
DEER PARK
JOB DESCRIPTION
Robert Half is in search of a Buyer Service Consultant to be part of the Buyer Service Division. The division strives to supply top quality and well timed assist to inside and exterior clients. Buyer Service personnel sometimes work together with RHI department gross sales personnel, exterior job candidates, Shoppers, inside departments (e.g. Payroll, Information Entry, and so forth.) and out of doors businesses and deal with quite a lot of service requests that relate to payroll, advantages, employment verification, and so forth. The Buyer Service division responds to a excessive quantity of phone, e-mail and written inquiries, all of which require the identification, acknowledgement and evaluation of buyer wants/issues. The Buyer Service Division routinely initiates corrective actions or gives suggestions on how the issue can greatest be resolved to satisfy or exceed buyer expectations. The accuracy, timeliness and high quality of response offered each day to every buyer interplay are crucial to RHI’s success. Inquiries dealt with by the division can relate to each US and Canadian operations. In performing this perform, Buyer Service personnel are chargeable for growing and sustaining constructive buyer relations.
Particular Obligations:
- Acts as the primary level of contact by way of telephone name, e-mail or callback for candidate/Discipline Workplaces/Shoppers on payroll/time entry system, or entry points associated to the net time reporting system, compliance necessities, advantages, 401K, sick pay, verification of employment requests, Canadian ROE’s & Availability, and tax inquiries/points. To resolve these points an in depth understanding of the prevailing a number of techniques and enterprise processes used throughout the Buyer Service and Payroll Operation departments (PeopleSoft HCM, “”On-line Time Reporting and Approval”” system, Micro J Plus, Livelink, W-2 software program, Excel, Phrase, CIC Shopper, and outlook) is critical with a view to achieve success on this function.
- Buyer Service Representatives resolve points precisely and well timed, by utilizing their numerous data of Discipline Service Middle Departments and Department features.
- Processes and paperwork transaction or Provoke a kind to be resolved by Payroll Operations.
- Educates department places of work about timelines, procedures and the fee/profit of varied alternate options.
- Educates candidates concerning the varied self service choices by way of the web sites and Interactive Voice Response (IVR).
{Qualifications}:
- Highschool diploma or equal.
- 3+ years earlier customer support expertise required.
- 1+ years Name heart expertise.
- Payroll expertise a plus.
- Information of Microsoft Workplace Suite purposes, with capability to be taught different purposes simply.
- Information PeopleSoft different HR purposes most well-liked.
- Train of judgment, data/recall, listening to, capability to talk and write clearly, visible capability.
- Skill to sit down for prolonged intervals of time.
- Skill to enter knowledge. Use of name heart phone/e-mail software or different workplace tools.
- Skill to reveal attendance. Skill to sequence, comply with instructions.
- Skill to collaborate with workforce and others to carry out work tasks.
- Skill to satisfy or exceed all high quality requirements.
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