Job Description:
The Digital Seasonal Buyer Service Specialist will delight our clients by aiding them with ordering, sizing, checking availability and navigating our web site. They may very well be chargeable for taking incoming calls, emails, or chats from clients relating to misplaced packages, exchanges/returns, delivery info, billing, and quite a lot of different questions. Each contact requires the specialist to make the most of promoting abilities to make efficient suggestions to our clients and to at all times act in a well timed, tactful, {and professional} method whereas aiding and resolving buyer questions or considerations.
Pay:
· Base pay begins at $13.00 per hour.
· 10% per hour shift differential for any night hours labored in the course of the week in addition to all day Saturday and Sunday
Perks:
· Pleased, Wholesome and Inclusive Tradition
· Work at home
· As much as 40% low cost on Victoria’s Secret merchandise
· As much as 8 hours of vacation pay for our 9 acknowledged holidays
· Day off primarily based on rent date
Tasks:
· Dwell the model values in all that you simply do and day-to-day interactions: The Buyer Guidelines, Ardour Results in Success, Inclusion Makes Us Stronger, and It Issues How We Play the Recreation.
· Make the most of promoting abilities to make a number of efficient product suggestions on each contact to our clients
· Resolve buyer points whereas using negotiation abilities
· Effectively deal with inbound contacts from clients, resolving any points, questions, or considerations
· Enter info into the corporate database
· Interpret firm coverage and procedures in servicing clients
Schedules:
· Our enterprise is open 24-hours a day/ 7 days per week and we anticipate having quite a lot of begin instances to select from.
· Throughout excessive quantity peak weeks workers are required to work extra time
Necessities
• Candidates should reside inside Tennessee, Georgia, Texas, and South Carolina #LI-Distant
• Should have customer support expertise that concerned making product suggestions, resolving points, using negotiation abilities, answering questions, offering details about insurance policies and procedures
• Should have skilled telephone presentation and communication abilities
• Should cross background verify
• Typing pace of 35-40 WPM with 95% accuracy most popular
• Fundamental pc expertise with glorious navigational abilities
• Potential to carry out primary mathematical computations
• Potential to deal with excessive contact quantity whereas sustaining superior buyer relations and repair
• Earlier name middle expertise is a plus
• Common and dependable attendance is important
Technical Necessities:
• Private Laptop – Home windows PC or Mac (Chromebooks and different tablets incompatible)
• Two Show Screens/Screens or Giant Format Show Display
• Wired USB Headset with microphone
• Wired Ethernet/Excessive Velocity Web Entry
• Devoted workspace free from distractions
Extra pointers and necessities relating to workspace supplied in the course of the choice course of.
Please attain out to ccstalentacquisition@victoria.com for questions.