Jack Henry and Associates is hiring work at home in most states!
Jack Henry and Associates is a expertise and cost processing firm. This firm makes over $1 billion a yr! They serve 1000’s of consumers nationwide. They’re hiring card assist specialists in lots of states now!
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Place Stage
Particular person Contributor
Group
Implementation & Assist
Description & Necessities
At Jack Henry, we ship expertise options which are digitally reworking and empowering group banks and credit score unions to offer enhanced and streamlined consumer experiences to their clients and members. Our greatest-in-class merchandise are simply the beginning as we lay the groundwork for the way forward for digital banking and funds. We hope you’ll be part of us. We will’t do it with out you.
Symitar Card Providers is in search of a buyer centered, organized, element oriented, extremely motivated particular person to hitch our Credit score Union Technical Assist crew. You’d be becoming a member of an skilled group of people that help monetary establishments in resolving assist tickets associated to ATM, Debit and Bank cards.
You’ll work remotely Monday by Friday with minimal after-hours assist required on a rotating schedule.
What you’ll be liable for:
- Proactively establish buyer points and actively take part in the issue/decision course of.
- Supporting Symitar software program associated to ATM, Debit and Credit score Playing cards.
- Glorious case documentation.
- Precisely assessing the shopper’s product concern or downside to totally comprehend the necessity, product concern, and greatest avenue for resolving the issue.
- Researching buyer issues/points to extend private data and familiarity with the supported product and to offer the very best stage of assist attainable. Retains present on most up-to-date modifications and/or upgrades.
- Offering acceptable personnel, a exact understanding of consumer’s points when the issue must be escalated to a better stage.
- Monitoring incoming instances and emails and resolves in accordance with Service Stage Requirements (SLS). Makes use of accessible assist instruments to help the shopper and/or recreate the problem.
- Aiding with coaching (development reporting, inside documentation, cross coaching, and many others.), workers conferences and periodic written documentation for purchasers.
- Engaged on particular initiatives or analysis, as wanted.
- Performing different job duties as assigned.
What you’ll must have:
- 5 years of expertise in a monetary establishment or technical assist function.
- Expertise in troubleshooting card transaction points.
- Capacity to work an on-call after hours rotation schedule.
What can be good so that you can have:
- Expertise with the Symitar software program.
- Understanding of card processing networks and their interplay with the host system.
- Familiarity with a case monitoring system (Microsoft CRM, Salesforce.com, JIRA, Treatment, and many others.)
- Glorious data of the monetary trade because it pertains to banks and credit score unions.
In the event you obtained this far, we hope you’re feeling enthusiastic about this chance. Even if you happen to don’t really feel you meet each single requirement on this posting, we nonetheless encourage you to use. We’re keen to fulfill motivated individuals who align with Jack Henry’s mission and may contribute to our firm in a wide range of methods.
Why Jack Henry?
At Jack Henry, we pleasure ourselves by our motto of, “Do the appropriate factor, do no matter it takes, and have enjoyable.” We acknowledge the worth of our associates and consider a lot of our firm’s energy and success depends upon their well-being.
CLICK HERE TO APPLY NOW
We’re contributors within the Amazon Associates program and different affiliate packages. There are referral hyperlinks on this web page, and I could obtain a small fee, for free of charge to you, if you are going to buy by my hyperlink. Thanks.
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