Jack Henry and Associates is hiring work at home in most states!
Jack Henry and Associates is a know-how and cost processing firm. This firm makes over $1 billion a 12 months! They serve 1000’s of consumers nationwide. They’re hiring banking technical help reps in lots of states now!
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Place Degree
Particular person Contributor
Staff
Implementation & Assist
Description & Necessities
At Jack Henry & Associates, we ship know-how options which can be digitally reworking and empowering neighborhood banks and credit score unions to offer enhanced and streamlined consumer experiences to their prospects and members. Our greatest-in-class merchandise are simply the beginning as we lay the groundwork for the way forward for digital banking and funds. We hope you’ll be a part of us. We will’t do it with out you.
Jack Henry & Associates is in search of a Technical Banking Assist Consultant to affix our Enterprise Cost Options Ensenta crew. On this position, candidates will present product help to prospects through the phone and/or web. Utilizing product data, you’ll present the best degree of service to resolve the client’s points and restore the client to totally functioning standing, whereas strengthening the customer-JHA relationship. Shift Flexibility is required to keep up the operational hours for a crew of 8.
The EPS Ensenta Consumer Providers crew offers customer support to our monetary establishments and companions. This crew providers as the primary level of contact and name decision help middle providing case help to the shoppers.
This place will be labored remotely all through the U.S.
What you’ll be accountable for:
- Gives degree one troubleshooting. Precisely assesses the client’s product challenge or drawback. Asks the consumer nicely thought out or detailed questions and thoroughly listens to the consumer’s response to totally comprehend the necessity, product challenge, and finest avenue for resolving the issue.
- Researches buyer issues/points to extend private data and familiarity with the supported product and to offer the best degree of help doable. Retains present on most up-to-date adjustments and/or upgrades.
- Identifies and resolves utility and repair points and another questions that will come up. Solutions basic utility questions.
- Gives acceptable personnel a exact understanding of consumer’s points when the issue must be escalated to the next degree.
- Displays incoming circumstances and emails and resolves in accordance with Service Degree Requirements (SLS). Makes use of obtainable help instruments to help the client and/or recreate the difficulty.
- Participates in coaching packages to constantly enhance product data and repair abilities.
- Could carry out different job duties as assigned.
What you’ll have to have:
- Minimal 18 months of expertise in buyer help (telephone or onsite) inside a monetary establishment or technical buyer help expertise.
- Should be capable of work a shift that will probably be Monday-Friday 10AM-7PM Central Time.
- Capability to work on name rotation together with nights and weekends each 4-6 weeks.
What could be good so that you can have:
- Affiliate’s or Bachelor’s diploma.
- Minimal 12 months of expertise in a Financial institution or Credit score Union.
- Information in cost processing, particularly, Cell Funds, ATM’s, Transaction Recordsdata.
- Understanding of Monetary Establishment Merchandise and technological Providers.
- Name middle expertise.
- Capability to handle a number of queues directly.
- Expertise supporting prospects for escalated technical points.
In case you bought this far, we hope you’re feeling enthusiastic about this chance. Even if you happen to don’t really feel you meet each single requirement on this posting, we nonetheless encourage you to use. We’re keen to fulfill motivated individuals who align with Jack Henry’s mission and might contribute to our firm in a wide range of methods.
Why Jack Henry?
At Jack Henry, we pleasure ourselves by means of our motto of, “Do the proper factor, do no matter it takes, and have enjoyable.” We acknowledge the worth of our associates and imagine a lot of our firm’s energy and success relies on their well-being.
Tradition of Dedication
CLICK HERE TO APPLY NOW
We’re contributors within the Amazon Associates program and different affiliate packages. There are referral hyperlinks on this web page, and I’ll obtain a small fee, without charge to you, if you buy by means of my hyperlink. Thanks.
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