Be aware: To be efficient, the traceroute MUST be run throughout a time if you find yourself experiencing the issue, from a pc that’s experiencing the issue. A hint when you’ll be able to join, or one from one other pc, is just not useful. Due to this fact, it is best to strive to hook up with your website once more simply earlier than you run it. If the issue is now not occurring, you’ll have to wait till the subsequent time the issue happens (if there’s a subsequent time) earlier than operating your traceroute.
This text consists of directions for Home windows, Mac, and Linux.
To run traceroute on Home windows:
- Open the command immediate.
- Go to Begin > Run.
- Sort cmd and press the Enter key.
- This can convey up a command immediate window. It has a line that appears like this:
C:Paperwork and Settingsyourname> _
with a cursor blinking subsequent to the > image.
- Within the command immediate, sort:
tracert hostname
the place hostname is the title of the server connection you might be testing. See the part Figuring out hostname under for assist with the hostname.
- You will have to attend as much as a minute or extra for the check to finish. It can generate a listing of the connections alongside the best way and a few details about the velocity of the steps alongside the best way.
- Ship us the whole outcomes (each line) for evaluation. Choose tracert outcomes utilizing your mouse cursor and right-click on it to repeat it into the clipboard. Now you can paste it right into a doc and ship it to Assist.
In case you have issue copying the traceroute info, or if it runs off the display, you’ll be able to sort this command as a substitute:
tracert hostname > C:trace1.txt
This writes the command outcomes to a textual content file named trace1.txt within the root of your C: drive. You possibly can then open this file and paste the contents into your e mail message to Assist.
To run traceroute on a Mac:
- Navigate to Go > Utilites.
- Find Terminal.
- In Terminal, sort: traceroute hostname
Hostname is the title of the server connection you might be testing. See the part Figuring out hostname under for assist with the hostname.
- You will have to attend as much as a minute or extra for the check to finish. It can generate a listing of the connections alongside the best way and a few details about the velocity of the steps alongside the best way.
- Ship us the whole outcomes (each line) for evaluation.
To run traceroute on Linux:
- Open Command Line.
- In Command Line, sort:
tracert hostname
the place hostname is the title of the server connection you might be testing. See the part Figuring out hostname under for assist with the hostname.
- You will have to attend as much as a minute or extra for the check to finish. It can generate a listing of the connections alongside the best way and a few details about the velocity of the steps alongside the best way.
- Ship us the whole outcomes (each line) for evaluation.
Figuring out hostname:
Be aware: the hostname ought to be changed with no matter website is just not working for you.
- In case you are a Hosted Alternate e mail buyer, you need to use the hostname for the server laid out in your e mail account settings for the e-mail program you might be utilizing.
- In case you are having bother accessing Intermedia’s web site, the traceroute ought to be to the web site’s URL handle.
- In case you have been instructed by Assist to conduct this check, we’ll let you know what hostname to check for.
Please additionally word that even when the issue appears to happen nearer to Intermedia’s finish, it could really be an issue at your ISP. Because of this it’s crucial that we see the whole traceroute ourselves.