Kaplan is hiring earn a living from home in most states.
Kaplan is an enormous schooling firm. This company supplies academic providers to high schools and universities. They make over $1 billion a yr! They’re hiring earn a living from home buyer assist specialists within the US.
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Job Title
Buyer Assist Specialist
Job Description
For greater than 80 years, Kaplan has been a trailblazer in schooling {and professional} development. We’re a worldwide firm on the intersection of schooling and expertise, targeted on collaboration, innovation, and creativity to ship a best-in-class academic expertise and make Kaplan an amazing place to work.
The way forward for schooling is right here and we’re wanting to work alongside those that need to make a constructive influence and encourage change on this planet round them.
Scholar Assist Representatives (SSR’s) are the frontline voice to our college students and purchasers. They supply quite a lot of service and assist, together with answering inbound calls, electronic mail and chat primarily based communications, putting orders, and explaining and selling our programs, services and products. SSR’s construct relationships with our college students and purchasers by offering the best stage of service. SSRs are skilled on core product traces, programs, and web sites with flexibility to adapt to adjustments in services and products supplied and increase their workload to assist further product traces.
Key Job Obligations
- Function a useful resource for scholar and purchasers relating to core product traces, providers, and compliance laws.
- Perceive product attributes and the way they assist scholar studying.
- Advise potential college students of accessible studying choices, present steering with buying selections and up-sell services or products utilizing a conversational method.
- Exhibit ability with core product buyer info programs, and web sites, and precisely enter and edit buyer info and product orders in relevant order entry system.
- Promptly reply inbound phone calls, emails and chats and reply to buyer inquiries and repair requests in knowledgeable and courteous method.
- Exhibit sturdy listening abilities and talent to remain targeted on the scholar expertise.
- Present service excellence by correct order placement, well timed observe up of service requests, and sustaining a constructive angle and pleasant demeanor.
- Troubleshoot and resolve scholar issues or complaints promptly to make sure satisfaction. Doc and escalate points and complaints as outlined in escalation coverage.
- Ship thanks playing cards to construct relationships.
- Collect leads and doc scholar suggestions.
Minimal {Qualifications}:
- Excessive College Diploma or GED
- 1+ yr of Service expertise, ideally buyer assist in a name middle surroundings or buyer relations position.
- Inner IT and enterprise programs.
- MS Workplace and Gmail.
- Wonderful communication abilities, written and verbal, to transmit info precisely and understandably.
- Robust concentrate on service excellence initiatives and constructive scholar outcomes.
- Workforce participant with adaptability to adjustments in workload, programs and processes.
- Skill to be taught core product traces.
- The power to multi-task, prioritize and stay detail-oriented.
- Self-motivated, constructive and pleasant demeanor; means to stay calm {and professional} in all conditions.
We provide a aggressive advantages bundle together with:
Distant work offering versatile work/life stability
Complete Retirement Bundle together with 401K firm match and two pension packages
Our Present of Data Program supplies tuition help and substantial reductions for our staff and shut members of the family
Aggressive well being advantages and new rent eligibility begins day-1 of employment
Beneficiant Paid Time Off contains paid holidays, trip, private, sick paid time-off, plus one (1) volunteer day and one (1) range and inclusion day to take part and provides again to our native communities
And a lot extra!
#LI-Distant
#LI-NMB
This place is a Wage Grade A
Location
Distant/Nationwide, USA
Extra Areas
Worker Kind
Worker
Job Purposeful Space
Contact/Name Middle Ops
Enterprise Unit
00079 Kaplan Skilled
Kaplan is an Equal Alternative Employer. All positions with Kaplan are paid at the least $15 per hour or$31,200 per yr for full-time positions. Compensation for particular positions are primarily based on job stage, abilities, years of expertise, and schooling, amongst different elements. Moreover, sure positions are bonus or fee eligible. Info relating to advantages will be discovered right here.
CLICK HERE TO APPLY NOW
We’re contributors within the Amazon Associates program and different affiliate packages. There are referral hyperlinks on this web page, and I could obtain a small fee, for free of charge to you, if you buy by my hyperlink. Thanks.
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