AT&T is Hiring Work from Residence in Most States Now!
AT&T is a large cellphone service and community firm. This firm make billions yearly! They’re hiring distant customer support representatives in lots of states now!
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Job Overview
Buyer Help Specialist – Work From Residence
*With a view to qualify for this WFH place, you need to reside in one of many following states: DC, DE, CT, MA, MD, NH, NJ, NY, RI, ME, OH, PA
Reply your calling and take the lead at our firm from the consolation of your property. As a member of our staff, you’ll redefine how our clients have interaction with the newest product choices, media and leisure. It’s a possibility to be the voice of AT&T – a worldwide chief in communications and know-how, in a profession the place we’ll rely on you to ship a best-in-class buyer expertise.
As a Buyer Help Specialist, you’ll function the primary line of technical assist for our client or enterprise clients. You’ll tackle advanced name sorts starting from service assist and billing to retention and restore. Because of the scope and breadth of your calls, you’ll must be adept at shifting between name sorts with out lacking a beat. Your success will likely be dependent in your skill to troubleshoot technical points with ease. You’ll must be an professional in our services, understanding how they work and really feel incentivized by resolving technical points and providing operational enhancements.
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You might also be required to:
- Deal with wi-fi native quantity portability (WLNP), relocations, mixed invoice assist, after hours inquiries and pre-paid service.
- Troubleshoot and resolve buyer impacting points reminiscent of however not restricted to: voice & knowledge points that span a number of networks and interdependent community components, contemplating community circumstances, connectivity, gadgets, functions, provisioning and billing.
- Help clients with services reminiscent of however not restricted to laptop computer join companies together with air playing cards, USB gadgets, preliminary set-up, configuration of AT&T offered software program & functions.
- Proactively have interaction T3 assist (community and IT) to handle & resolve points.
- Stay proficient in all billing, fee plan and have issues.
WFH Necessities:
- Should have verified web service (safe, dependable and devoted excessive pace is required to assist enterprise wants) and a longtime devoted work space (desk, chair, electrical outlet, direct LAN connection). Firm will present tools (keyboard, monitor, laptop, cell system, and so forth.)
- Should keep workspace in alignment with WFH requirements (e.g., technical, safety, bodily, noise ranges, Clear Desk coverage and so forth.) and take part in workspace audits (e.g., distant desktop remark, name and display recordings, reside webcam monitoring, footage of workspace setup, video chats, and so forth.).
- Be accessible, accessible, and accountable to work throughout established work schedules and shifts, comply with technical assist processes, adjust to organizational safety and compliance requirements, trainings, efficiency administration, recurring administration routines, guide and automatic distant monitoring insurance policies, and so forth.
We choose that you’ve got:
- 6 months to 1 12 months of customer support/gross sales work expertise
- Familiarity with Home windows computer systems
- A capability to ship common and dependable attendance
So, what’s in it for you?
We’ll supply paid-training that you simply’ll be required to finish from residence in addition to assets to encourage your profession progress. We additionally supply a aggressive compensation package deal. This position begins at $19.85 per hour. You’ll additionally acquire an incredible advantages package deal with medical/dental protection, 401(ok) plan, tuition reimbursement and paid day off. Rounding out these advantages and perks we additionally present 50% worker low cost on:
- Eligible AT&T wi-fi plans (as much as two accounts per worker) and wi-fi equipment
- Free AT&T TV or U-verse TV – $10 tech and/or tools charges might apply
- AT&T wi-fi residence cellphone and web (as much as 10 traces)
- AT&T cellphone (previously U-verse Voice) and Digital Life
We’ll additionally present 4-6 weeks of coaching on the newest know-how, gadgets and our total lineup of merchandise, companies and promotions. You’ll have every thing wanted to hit the bottom operating. AT&T will take into account for employment certified candidates in a way in keeping with the necessities of federal, state and native legal guidelines.
There’s no higher time than now to dial right into a profession with AT&T. When you’re prepared to hitch our staff, let’s speak! Apply right now. #virtualjob #virtualwork
#connectourcustomers
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