Comcast is hiring work from home in some states!
Comcast is a large conglomerate in america that focuses on broadcasting. Comcast is the most important cable and residential web service supplier! They’re hiring make money working from home customer support reps. You’ll make $15/hr!
If you wish to make as much as $200k in a couple of years, CLICK HERE to grow to be a home-based proofreader. Caitlin Pyle, multi-millionaire work from home mentor will present you tips on how to make money working from home as a proofreader and make as much as $60/hr! HEAD HERE to start your work-at-home profession NOW!
Comcast NBCUnivseral is hiring for distant Buyer Service Representatives! Convey your COMMUNICATION SKILLS and be a part of our staff to help our Northeastern United States enterprise!
Our staff is liable for offering help for our prospects/communities to make sure a optimistic expertise. We attempt to ascertain and construct rapport whereas selling efficient relationships and upholding our dedication to the shopper expertise by our Working Rules, Web Promoter System and High quality Communication. Our purpose is to at all times be skilled in all communications in a heat and pleasant method by each verbal and written means through varied platforms: SMS, eChat, e-mail, or telephone. When you have a ardour for customer support and care, then this function is for YOU!
***Observe: This can be a REMOTE function and is open to people who reside inside Massachusetts, New Hampshire, Maryland, Delaware, New Jersey, Pennsylvania, Virginia, Vermont, Rhode Island, or Connecticut. To make money working from home, you do want a quiet workspace and web that’s not less than 100 mbps.
Unbelievable compensation package deal:
- Aggressive Wage primarily based on expertise
- Alternative to develop your profession
Nice perks and advantages:
- Profit packages efficient on day 1 – Free Comcast/Xfinity courtesy providers (cable, excessive pace web, and many others.) Eligible to enroll in medical, dental, imaginative and prescient
- Paid coaching
- Paid time-off (PTO), Paid trip, flex time, and floating holidays; beneficiant PTO package deal after first 90 days of employment
- Tuition Reimbursement (the place relevant)
Job {qualifications}:
- Excessive Faculty Diploma or equal
- 1-2yrs related expertise in buyer providers and retention
Core Tasks:
- Successfully works to construct a consultative relationship with the shopper to reach an understanding and backbone
- Units clear expectations by offering correct data and clear communication
- Resolve buyer complaints/issues by lively listening, empathy, professionalism, and drawback fixing
- Illustrate competencies of a know-how fanatic. Makes use of a number of instruments and techniques with ease (billing techniques, information base, technical instruments and many others.) to use data to any buyer interplay
- Enhance buyer satisfaction and maximize gross sales and retention alternatives utilizing up-to-date information of aggressive atmosphere, merchandise, and providers
- Act as a aggressive knowledgeable to check the advantages of Xfinity over the choice options
- Work together with prospects through phone, e-mail, SMS or face-to-face to help with a wide range of buyer inquiries and points. Should be capable to put on phone headset and manipulate objects reminiscent of pen, keyboard and mouse
- Exhibit purposeful expertise in speaking and explaining fundamental account data to the shopper with concentrate on first-call decision
- Should be capable to precisely calculate and talk taxes, charges, onetime costs and/or recurring month-to-month charges
- Exhibit consciousness of firm insurance policies and procedures whereas making use of sound judgment inside scope of their empowerment and follows pointers for Buyer Proprietary Community Info (CPNI) and Private Identifiable Info (PII)
- Exhibit means to realize established targets and efficiency metrics
- Work independently and seeks Supervisor help when needed
- Should be capable to work in a fast-paced, structured, dynamic and high-volume atmosphere, with the power to keep up composure in tense conditions and handle and diffuse offended or upset prospects
Staff in any respect ranges are anticipated to:
- Have constant and punctual attendance
- Should be capable to work nights and weekends, variable schedule(s) and additional time as needed. Different duties and tasks as assigned
- Perceive our Working Rules
- Personal the shopper expertise – Put our prospects first by artistic, empathetic {and professional} strategy
- Know your stuff – be enthusiastic learners, customers and advocates of our game-changing know-how, merchandise, and providers, particularly our digital instruments and experiences
- Perceive the worth of teamwork, group and respect
- Be an lively a part of the Web Promoter System
- Respect and promote inclusion & range
CLICK HERE TO APPLY NOW
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