AAA is Hiring Work from Dwelling in Some States Now!

AAA Membership Alliance is in search of (Half-Time) Member Contact Middle Gross sales Specialists to be part of our dynamic staff! In case you are a Gross sales-driven and Buyer centered particular person – we would like you!

On this function, you’ll reveal a dedication to enhancing our Member Worth by offering distinctive service in a fast-paced, high-volume digital name heart gross sales setting. Along with your hourly base pay, you’ll have management over how a lot you earn by our month-to-month fee plan whereas being supplied the help you could obtain your targets. If you wish to be part of a company that rewards exhausting work and excellence, AAA is the place for you!

Please word: This place is make money working from home, however it’s essential to stay in our territory to be thought-about.

Work Schedule: Mid-day and Night Shifts ONLY. No morning shifts accessible.

Digital Coaching Necessities:

• Coaching Schedule: First 5 weeks, Monday – Friday, 9:00am – 4:30pm (paid coaching). Schedules After Coaching –  Half-Time, 24 hours/4 days per week, each day and night shifts accessible (1 Weekend Day is required per week).
• Dwelling wired web and devoted, quiet work area required (AAA will present all pc tools as wanted)

What AAA can present you:

• $15.00 base pay hourly fee; plus Month-to-month fee plan (Common earnings are $350 – $500 primarily based on particular person efficiency)
• 8% shift differential for night hours labored
• 401(ok) plan with firm match as much as 7%
• Wellness and Well being Advocate Applications
• Paid Time Off (PTO)
• Instructional Help
• Little one & Household care profit
• Free AAA premier membership

The perfect candidate will:

• Be nice, skilled, and have a smile in your voice when talking on the telephone (wonderful communications abilities)
• Ship extraordinary customer support to make sure member satisfaction
• Reply inbound calls to course of new member gross sales, add-ons, upgrades, automated renewals and transfers and processing bank card funds
• Assist reply questions on AAA services and products
• Present recommendation about journey, excursions, and instructions
• Persistently upsell and cross promote different AAA services and products (reductions, bank cards, insurance coverage, and many others.)  
• Assist our members of their time of want by taking roadside help calls and precisely capturing the main points of their wants.

What we’d like from you:

• Excessive Faculty Diploma or equal.
• (2-5) years of gross sales and customer support expertise
• Wonderful Communication Abilities
• Sturdy means to troubleshoot and multi-task in fast-paced work setting.
• In a position to make use of a Home windows primarily based pc with ease.
• Capable of safe the suitable licensing for gross sales as required
• Means to work extra time and/or holidays as necessitated by enterprise.
• The flexibility to work the primary and final day of the month in addition to days after a Vacation.

What you can be doing as a Member Contact Affiliate:

• Function automated name distribution (ACD) phone set and PC working Home windows-based and Web purposes.
• Precisely collect, doc and reply to members’ wants and matches these must applicable and related AAA services and products whereas demonstrating a pleasing {and professional} phone method.
• Ship extraordinary customer support to make sure member satisfaction and create a constructive impression on membership renewal charges.
• Counsels members regarding auto journey requests for TripTiks, maps, and Tour books.  Supplies verbal highway instructions to members and solutions journey associated inquiries.
• Responds to members’ requests for data relating to membership associated points.  Investigates membership associated discrepancies, and maintains current membership information through on-line entry to membership system.
• Responds to membership gross sales calls, together with processing new member gross sales, affiliate add-on memberships, Plus, Plus RV and Premier up grades, automated renewals and transfers.  Makes use of probing questions to find out members’ wants and suggest particular services or products.
• Processes bank card funds for all new memberships, renewals, upgrades and affiliate member add-ons.
• Enrolls members in Driver Enchancment course and Mature Operator’s programs.  Processes bank card funds at time of enrollment.
• Assists members in acquiring Roadside Help by recording correct data and advising them of service choices and procedures.
• Responds to, data and resolves members’ considerations. Using the remark monitoring system, AIC Net, CRM and e-mail as applicable to report member suggestions for comply with up by Member Relations division or different applicable enterprise strains.
• Asks probing questions to find out member’s data/service wants and recommends choices.  Affords services and products related to the members’ particular person circumstances by reviewing related product options and advantages.
• Meets or exceeds measurement requirements for gross sales and repair (Occupancy, ASA, A/R, High quality Monitoring, Gross sales targets).
• Maintains an organized work space.
• Retains present on new developments, merchandise, providers, coverage modifications, and many others. and applies them accurately in performing duties. Maintains a excessive degree of experience in technical/purposeful areas.

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