DESCRIPTION
Come and be part of Amazon rising Trend Chat Stylist Group! We’re in search of passionate people who’re skilled in trend, styling and direct shopper communications who wish to be part of constructing a extremely personalised styling expertise. Candidates will chat and elegance with direct contact to prospects through chat, video and new digital platforms. As a chat stylist, you should be intuitive and inventive with digital product to create customized appears for purchasers no matter their wants. Candidates should be capable of perceive a broad buyer base, be extremely expert with curation, pattern and match data, and communicate to the newest trend. A super candidate could have expertise in chat, clienteling, gross sales, and have an actual need to make a buyer’s buying expertise participating and seamless. Candidates should thrive in a start-up setting the place they convey creativity, new views and a capability to navigate an ambiguous and altering enterprise. Candidates ought to be extremely motivated, impartial and have a ardour for customer support in styling and trend.
Job duties
Our staff’s working hours are 5am-10pm PST/ 8am-1am EST, 7 days every week. Candidates should have the flexibleness to work a wide range of all shifts together with nights/weekends/holidays. This can be a digital distant place hiring for workers situated in Alabama, Arizona, Arkansas, California, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Job duties
· Make the most of styling experience, trainings, knowledge and inner software program packages to supply world class trend suggestions to our prospects.
· Provide knowledgeable styling recommendation that encourage our males’s or girls’s prospects via considerate curation of outfits.
· Construct and retain a robust buyer relationship by answering a number of concurrent inbound chats from prospects with a optimistic, enthusiastic and conversational tone and solution-oriented mentality.
· Apply an exemplary prospects service method with sturdy communication and listening abilities.
· Assessment buyer profiles and preferences and reply to buyer questions to attain their private model preferences, match concerns, trend traits and elegance.
· Robust written and verbal ability, present complete summaries and notes relating to buyer interactions.
· Carry a excessive stage of Possession whereas prioritizing a number of duties and deadlines, guaranteeing you lead with Buyer Obsession.
· Proactively deal with buyer considerations with confidence and supply transactional help for Buyer Service staff.
· Work independently and downside clear up with minimal supervision.
· Leverage CRM knowledge to evaluate and exceed every day, weekly and month-to-month efficiency metrics.
· Adjust to duties assigned by supervisor, contributes and works nicely inside digital groups.
· Set achievable targets in step with present enterprise targets.
BASIC QUALIFICATIONS
· Minimal 2+ years of expertise in customer support chat.
· Minimal 2+ years related menswear/womenswear fashion-based expertise which may embody retail gross sales/styling, private buying, on-line styling, editorial styling, and so forth
· Highschool diploma or equal.
· Distinctive communication abilities, together with the flexibility to obviously and concisely talk in writing and speech, in addition to hearken to and interpret buyer wants.
· A powerful trend data base together with an array of manufacturers, designers, kinds, and traits.
· Historical past of staying-up-to-date and educated of present and future trend traits although such mediums as social media, print magazines, blogs, on-line, and so forth.
· Wonderful time-management, organizational, and prioritization abilities.
· Flexibility with full-time schedule, together with shift assignments on weekends/evenings.
· Robust interpersonal abilities.
· Primary data of MS Workplace Suite; familiarity with a number of net browsers, window navigation and immediate messenger instruments.
· A high-level of ardour for trend and elegance.
· Possess flexibility to shortly adapt to altering buyer and enterprise wants.
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PREFERRED QUALIFICATIONS
· Trend Merchandising, or equal, diploma
· Multi-lingual- Spanish could be added benefit
· AA or Bachelor’s diploma
Amazon is dedicated to a various and inclusive office. Amazon is an equal alternative employer and doesn’t discriminate on the premise of race, nationwide origin, gender, gender id, sexual orientation, protected veteran standing, incapacity, age, or different legally protected standing. For people with disabilities who want to request an lodging, please go to https://www.amazon.jobs/en/incapacity/us