DESCRIPTION
Come and be a part of Amazon rising Trend Chat Stylist Staff! We’re looking for passionate people who’re skilled in vogue, styling and direct shopper communications who wish to be part of constructing a extremely personalised styling expertise. Candidates will chat and magnificence with direct contact to clients through chat, video and new digital platforms. As a chat stylist, you should be intuitive and inventive with digital product to create customized appears for patrons no matter their wants. Candidates should have the ability to perceive a broad buyer base, be extremely expert with curation, development and match data, and converse to the newest vogue. A great candidate may have expertise in chat, clienteling, gross sales, and have an actual need to make a buyer’s procuring expertise participating and seamless. Candidates should thrive in a start-up surroundings the place they convey creativity, new views and a capability to navigate an ambiguous and altering enterprise. Candidates needs to be extremely motivated, unbiased and have a ardour for customer support in styling and vogue.
Job duties
Our workforce’s working hours are 5am-10pm PST/ 8am-1am EST, 7 days per week. Candidates will need to have the pliability to work quite a lot of all shifts together with nights/weekends/holidays. It is a digital distant place hiring for workers situated in Alabama, Arizona, Arkansas, California, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Job duties
· Make the most of styling experience, trainings, information and inside software program applications to offer world class vogue suggestions to our clients.
· Provide knowledgeable styling recommendation that encourage our males’s or girls’s clients via considerate curation of outfits.
· Construct and retain a powerful buyer relationship by answering a number of concurrent inbound chats from clients with a constructive, enthusiastic and conversational tone and solution-oriented mentality.
· Apply an exemplary clients service method with sturdy communication and listening abilities.
· Overview buyer profiles and preferences and reply to buyer questions to realize their private fashion preferences, match concerns, vogue traits and magnificence.
· Sturdy written and verbal talent, present complete summaries and notes concerning buyer interactions.
· Carry a excessive degree of Possession whereas prioritizing a number of duties and deadlines, making certain you lead with Buyer Obsession.
· Proactively tackle buyer considerations with confidence and supply transactional assist for Buyer Service workforce.
· Work independently and drawback remedy with minimal supervision.
· Leverage CRM information to evaluation and exceed every day, weekly and month-to-month efficiency metrics.
· Adjust to duties assigned by supervisor, contributes and works nicely inside digital groups.
· Set achievable targets in keeping with present enterprise targets.
BASIC QUALIFICATIONS
· Minimal 2+ years of expertise in customer support chat.
· Minimal 2+ years related menswear/womenswear fashion-based expertise which may embrace retail gross sales/styling, private procuring, on-line styling, editorial styling, and so forth
· Highschool diploma or equal.
· Distinctive communication abilities, together with the power to obviously and concisely talk in writing and speech, in addition to take heed to and interpret buyer wants.
· A robust vogue data base together with an array of manufacturers, designers, types, and traits.
· Historical past of staying-up-to-date and educated of present and future vogue traits although such mediums as social media, print magazines, blogs, on-line, and so forth.
· Wonderful time-management, organizational, and prioritization abilities.
· Flexibility with full-time schedule, together with shift assignments on weekends/evenings.
· Sturdy interpersonal abilities.
· Primary data of MS Workplace Suite; familiarity with a number of net browsers, window navigation and instantaneous messenger instruments.
· A high-level of ardour for vogue and magnificence.
· Possess flexibility to rapidly adapt to altering buyer and enterprise wants.
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PREFERRED QUALIFICATIONS
· Trend Merchandising, or equal, diploma
· Multi-lingual- Spanish can be added benefit
· AA or Bachelor’s diploma
Amazon is dedicated to a various and inclusive office. Amazon is an equal alternative employer and doesn’t discriminate on the idea of race, nationwide origin, gender, gender identification, sexual orientation, protected veteran standing, incapacity, age, or different legally protected standing. For people with disabilities who want to request an lodging, please go to https://www.amazon.jobs/en/incapacity/us