DESCRIPTION
Come and be a part of Amazon rising Style Chat Stylist Crew! We’re searching for passionate people who’re skilled in vogue, styling and direct shopper communications who need to be part of constructing a extremely personalised styling expertise. Candidates will chat and magnificence with direct contact to clients by way of chat, video and new digital platforms. As a chat stylist, you have to be intuitive and artistic with digital product to create customized seems for patrons no matter their wants. Candidates should be capable of perceive a broad buyer base, be extremely expert with curation, development and match information, and converse to the most recent vogue. A perfect candidate can have expertise in chat, clienteling, gross sales, and have an actual want to make a buyer’s procuring expertise partaking and seamless. Candidates should thrive in a start-up surroundings the place they convey creativity, new views and a capability to navigate an ambiguous and altering enterprise. Candidates must be extremely motivated, impartial and have a ardour for customer support in styling and vogue.
Job duties
Our crew’s working hours are 5am-10pm PST/ 8am-1am EST, 7 days every week. Candidates will need to have the flexibleness to work a wide range of all shifts together with nights/weekends/holidays. It is a digital distant place hiring for workers situated in Alabama, Arizona, Arkansas, California, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Job duties
· Make the most of styling experience, trainings, knowledge and inside software program packages to offer world class vogue suggestions to our clients.
· Provide professional styling recommendation that encourage our males’s or girls’s clients via considerate curation of outfits.
· Construct and retain a robust buyer relationship by answering a number of concurrent inbound chats from clients with a optimistic, enthusiastic and conversational tone and solution-oriented mentality.
· Apply an exemplary clients service method with sturdy communication and listening abilities.
· Assessment buyer profiles and preferences and reply to buyer questions to realize their private model preferences, match concerns, vogue traits and magnificence.
· Robust written and verbal ability, present complete summaries and notes concerning buyer interactions.
· Carry a excessive stage of Possession whereas prioritizing a number of duties and deadlines, making certain you lead with Buyer Obsession.
· Proactively deal with buyer issues with confidence and supply transactional help for Buyer Service crew.
· Work independently and drawback remedy with minimal supervision.
· Leverage CRM knowledge to assessment and exceed day by day, weekly and month-to-month efficiency metrics.
· Adjust to duties assigned by supervisor, contributes and works effectively inside digital groups.
· Set achievable targets consistent with present enterprise targets.
BASIC QUALIFICATIONS
· Minimal 2+ years of expertise in customer support chat.
· Minimal 2+ years related menswear/womenswear fashion-based expertise which may embody retail gross sales/styling, private procuring, on-line styling, editorial styling, and so on
· Highschool diploma or equal.
· Distinctive communication abilities, together with the flexibility to obviously and concisely talk in writing and speech, in addition to hearken to and interpret buyer wants.
· A robust vogue information base together with an array of manufacturers, designers, types, and traits.
· Historical past of staying-up-to-date and educated of present and future vogue traits although such mediums as social media, print magazines, blogs, on-line, and so on.
· Wonderful time-management, organizational, and prioritization abilities.
· Flexibility with full-time schedule, together with shift assignments on weekends/evenings.
· Robust interpersonal abilities.
· Primary information of MS Workplace Suite; familiarity with a number of internet browsers, window navigation and prompt messenger instruments.
· A high-level of ardour for vogue and magnificence.
· Possess flexibility to rapidly adapt to altering buyer and enterprise wants.
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PREFERRED QUALIFICATIONS
· Style Merchandising, or equal, diploma
· Multi-lingual- Spanish could be added benefit
· AA or Bachelor’s diploma
Amazon is dedicated to a various and inclusive office. Amazon is an equal alternative employer and doesn’t discriminate on the premise of race, nationwide origin, gender, gender id, sexual orientation, protected veteran standing, incapacity, age, or different legally protected standing. For people with disabilities who wish to request an lodging, please go to https://www.amazon.jobs/en/incapacity/us