DESCRIPTION
Job abstract
Be a part of Amazon’s Worker Useful resource Middle (ERC) crew and assist make a distinction for all Amazonians. The ERC offers HR help to Amazon workers, within the type of correct, constant, and well timed responses to inquiries from numerous contact channels – telephone, internet case and chat. The ERC primarily exists to assist Amazon workers discover solutions to their questions and remedy their complicated HR issues. The ERC crew helps Amazon workers in 49 nations and 14 languages. ERC associates are situated in 9 places globally.
We’re at present rising our crew of HR Contact Middle Associates which are devoted to servicing the incapacity, go away, and lodging area. On this position, crew members work together instantly with Amazon workers in a method that builds belief by offering correct data and resolving points. The digital contact heart affiliate should have the ability to ask probing questions to totally perceive the difficulty, observe enterprise processes with excessive consideration to element, use a number of sources successfully to search out the proper data and talk successfully to the worker. A excessive diploma of possession, sturdy communication expertise, and the flexibility to deal with delicate conditions with care are important for this place.
As an HR Contact Middle Affiliate that helps incapacity, go away, and lodging, your obligations will probably be:
- Work a variable shift of in a 24×7 surroundings, anticipated task length to final 6-7 months, topic to alter as a result of enterprise wants.
- Function the primary level of contact for go away, incapacity, and lodging associated questions
- Take possession of worker contacts making certain that every contact is accepted and resolved with a excessive diploma of buyer focus
- Resolve queries by referring to documentation comparable to steadily requested questions and customary working procedures and escalate when these can’t be resolved
- Construct buyer belief by means of empathetic personalised conversations
- Obtain queries by way of telephone and log contacts into the shared service case administration system
- Work intently with companion groups to maintain updated on course of modifications, companion for fast decision of cross-functional points, and seek the advice of to enhance processes
***This can be a seasonal alternative with an task length of six (6) to seven (7) months primarily based on enterprise wants. Conversion from this seasonal position to an everyday full time place shouldn’t be assured. Seasonal workers might not qualify for particular advantages and time without work choices primarily based on their worker classification.
Candidates from the next states may also be thought of: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.