DESCRIPTION
Come and be a part of Amazon rising Trend Chat Stylist Group! We’re searching for passionate people who’re skilled in trend, styling and direct consumer communications who need to be part of constructing a extremely personalised styling expertise. Candidates will chat and magnificence with direct contact to prospects by way of chat, video and new digital platforms. As a chat stylist, you should be intuitive and artistic with digital product to create customized appears for purchasers no matter their wants. Candidates should be capable of perceive a broad buyer base, be extremely expert with curation, pattern and match information, and communicate to the newest trend. A really perfect candidate can have expertise in chat, clienteling, gross sales, and have an actual want to make a buyer’s purchasing expertise partaking and seamless. Candidates should thrive in a start-up surroundings the place they carry creativity, new views and a capability to navigate an ambiguous and altering enterprise. Candidates ought to be extremely motivated, impartial and have a ardour for customer support in styling and trend.
Job duties
Our workforce’s working hours are 5am-10pm PST/ 8am-1am EST, 7 days every week. Candidates will need to have the flexibleness to work quite a lot of all shifts together with nights/weekends/holidays. It is a digital distant place hiring for workers situated in Alabama, Arizona, Arkansas, California, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Job duties
· Make the most of styling experience, trainings, knowledge and inside software program packages to offer world class trend suggestions to our prospects.
· Provide knowledgeable styling recommendation that encourage our males’s or girls’s prospects by way of considerate curation of outfits.
· Construct and retain a powerful buyer relationship by answering a number of concurrent inbound chats from prospects with a optimistic, enthusiastic and conversational tone and solution-oriented mentality.
· Apply an exemplary prospects service method with sturdy communication and listening abilities.
· Evaluation buyer profiles and preferences and reply to buyer questions to attain their private type preferences, match issues, trend traits and magnificence.
· Robust written and verbal ability, present complete summaries and notes relating to buyer interactions.
· Carry a excessive degree of Possession whereas prioritizing a number of duties and deadlines, making certain you lead with Buyer Obsession.
· Proactively deal with buyer considerations with confidence and supply transactional assist for Buyer Service workforce.
· Work independently and drawback remedy with minimal supervision.
· Leverage CRM knowledge to overview and exceed every day, weekly and month-to-month efficiency metrics.
· Adjust to duties assigned by supervisor, contributes and works properly inside digital groups.
· Set achievable objectives consistent with present enterprise objectives.
BASIC QUALIFICATIONS
· Minimal 2+ years of expertise in customer support chat.
· Minimal 2+ years related menswear/womenswear fashion-based expertise which might embrace retail gross sales/styling, private purchasing, on-line styling, editorial styling, and many others
· Highschool diploma or equal.
· Distinctive communication abilities, together with the power to obviously and concisely talk in writing and speech, in addition to take heed to and interpret buyer wants.
· A powerful trend information base together with an array of manufacturers, designers, types, and traits.
· Historical past of staying-up-to-date and educated of present and future trend traits although such mediums as social media, print magazines, blogs, on-line, and many others.
· Wonderful time-management, organizational, and prioritization abilities.
· Flexibility with full-time schedule, together with shift assignments on weekends/evenings.
· Robust interpersonal abilities.
· Fundamental information of MS Workplace Suite; familiarity with a number of net browsers, window navigation and on the spot messenger instruments.
· A high-level of ardour for trend and magnificence.
· Possess flexibility to shortly adapt to altering buyer and enterprise wants.
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PREFERRED QUALIFICATIONS
· Trend Merchandising, or equal, diploma
· Multi-lingual- Spanish can be added benefit
· AA or Bachelor’s diploma
Amazon is dedicated to a various and inclusive office. Amazon is an equal alternative employer and doesn’t discriminate on the idea of race, nationwide origin, gender, gender id, sexual orientation, protected veteran standing, incapacity, age, or different legally protected standing. For people with disabilities who wish to request an lodging, please go to https://www.amazon.jobs/en/incapacity/us