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As an Consumption Consultant in eviCore healthcare’s Non-Medical Name Heart, you’ll function the primary level of contact for inbound callers as you handle their advantages wants from begin to end. This contains processing requests for service, talking with physicians’ workplaces and websites the place the procedures will happen, in addition to capturing and getting into the mandatory demographic and medical info with the intention to construct the case file. Additionally, you will present standing updates and function a liaison to our scientific employees when wanted.
Upon becoming a member of us, you’ll attend 6 weeks of in-depth coaching to assist guarantee your success right here at eviCore healthcare. After coaching, a mentor and supervisor will information your efficiency as you’re taking inbound calls from physician’s workplaces and/or diagnostic facilities, via a pc generated system. The power to multitask shall be key, as you can be listening, getting into info, finishing Web searches, and asking probing questions. Particularly, you’ll:
- Course of Overview of Service Request notifications that don’t require certification of medical necessity
- Promptly switch Overview of Companies calls which can’t be accomplished by way of the formal script to a Medical First Stage Reviewer or Medical Reviewer for completion
- Work with websites, sufferers and doctor’s workplaces to research and resolve any pre-certification questions or considerations and preempt unanticipated points
- Present skilled, courteous and correct info to all callers
What You Ought to Have
- A powerful customer support orientation and dedication to offering excellent service
- Robust consideration to element
- Professionalism and a robust work ethic; the power to excel and meet your tasks in a extremely structured surroundings
- The power to work independently and as a dependable workforce member
- An upbeat angle with a coachable persona
- Inquisitiveness and the need to repeatedly study and enhance
Questioning what a typical, day within the lifetime of a Non-Medical Contact Heart worker appears to be like like?
Have a look right here > https://talentcentral.us.shl.com/participant/hyperlink/6ce41ae1785a471a8d7f994e590c1080
Our Firm and What We Supply
eviCore healthcare is dedicated to creating a constructive affect on healthcare, and in addition making a constructive affect on our staff. eviCore affords quite a lot of perks and advantages together with, however not restricted to:
NOTE: We’re at present coaching in a work from home surroundings, and you can be required to have dependable web connectivity offered via a wired connection. A cell or scorching spot surroundings just isn’t acceptable and chances are you’ll have to buy an Ethernet twine relying in your present arrange
- 6 weeks of classroom and coaching lab, together with:
- Finest in school name middle coaching program
- A classroom surroundings, stay coach and open dialogue
- A confirmed curriculum offering the information it’s essential excel
- A coaching lab the place you’re taking stay calls with a coaching supervisor shut by to reply questions
- A month-to-month pay for efficiency bonus incentive
- A transparent path for development, with eviCore’s CoreMap displaying your distinctive path to future alternative!
- 18 days of PTO per yr plus paid holidays
- Well being, dental, imaginative and prescient, and life advantages with employer funded HSA
For positions which might be Flex/WAH:
This function is WAH/Flex which permits most work to be carried out at dwelling. Staff have to be totally vaccinated in the event that they select to come back onsite.
If you can be working at dwelling sometimes or completely, the web connection have to be obtained via a cable broadband or fiber optic web service supplier with speeds of at the very least 10Mbps obtain/5Mbps add.
For this place, we anticipate providing an hourly charge of 17 – 18 USD / hourly, relying on related elements, together with expertise and geographic location.
This function can be anticipated to be eligible to take part in an annual bonus plan.
We wish you to be wholesome, balanced, and really feel safe. That’s why you’ll get pleasure from a complete vary of advantages, with a give attention to supporting your complete well being. Beginning on day one among your employment, you’ll be provided a number of health-related advantages together with medical, imaginative and prescient, dental, and well-being and behavioral well being applications. We additionally supply 401(okay) with firm match, firm paid life insurance coverage, tuition reimbursement, a minimal of 18 days of paid break day per yr and paid holidays. For extra particulars on our worker advantages applications, go to Life at Cigna.
We’re members within the Amazon Associates program and different affiliate applications. There are referral hyperlinks on this web page, and I’ll obtain a small fee, for gratis to you, if you are going to buy via my hyperlink. Thanks.
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