Cognosante is hiring earn a living from home in lots of states.
Cognosante is a big Well being IT firm. This firm has hundreds of colleagues within the US. They’re hiring earn a living from home customer support reps.
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No clearance required
Cognosante is on a mission to remodel our nation’s healthcare and nationwide safety methods. With our well being and security-focused options, we assist public sector organizations obtain the vital job of offering the absolute best public companies to American Residents. From Enterprise IT, Knowledge Science, and Safety Providers, to full-scale Shopper Engagement and Interoperability options, we’re transferring authorities companies ahead with transformation and innovation. Learn the way we’re making a distinction in folks’s lives as we speak!
Job Description
Buyer Service Representatives (CSRs) present distinctive service whereas answering in-bound shopper inquiries. Use fundamental workplace gear and expertise comparable to telephones, e mail, and web-based instruments to carry out duties. CSRs are skilled on a number of methods and use these methods day by day. To make sure data offered is correct and customers have the absolute best expertise all calls require using scripted responses.
Place is customer support centered. There are no gross sales concerned.
Key Duties:
- Performing in-bound and outbound customer support help, by way of telephone, e mail and/or chat
- Reply to Buyer inquiries throughout the set departmental staffing and time parameters
- Observe established and documented insurance policies and normal working procedures, comparable to finishing guidelines, escalation request, and documenting account information
- Exhibit possession in all sides of each buyer and help group interactions
- Present high quality satisfaction and accuracy in each responses and documentation in all buyer and shopper service inquires
- Obtain service stage metrics that features first name decision, appointment integrity, response time, response accuracy
- Adhere to HIPAA privateness legal guidelines if relevant
- Full and precisely disposition name information for appointment scheduling and capturing of contact data
- Make the most of normal expertise comparable to a phone, e-mail, calendar scheduling and net browser
- Navigate inside a web based instrument to the suitable responses, file capturing, and success servicing
- Could also be required to work holidays, evenings, weekends, and extra time
- Carry out different associated duties as assigned
Required {Qualifications}:
- Excessive Faculty diploma or GED equal required
- Minimal 1 12 months customer support/Assist Desk expertise most well-liked
- Fluent in English
- Capability to talk Spanish fluently is a plus
- Inbound name heart expertise a plus
- Will need to have demonstrated wonderful listening, interpersonal and management abilities and the power to prepare simultaneous duties
- Take part in coaching and obtain certification that every one required modules acquired a passing rating
- Earlier skilled e mail correspondence expertise strongly desired
Candidates that don’t meet the required {qualifications} won’t be thought of.
Further Minimal {Qualifications}:
- Should have the ability to converse, write and browse English clearly, professionally, and fluently
- Should have the ability to sort a minimal of 20 WPM
- Fundamental laptop data and comfy navigating a Home windows based mostly working system
- Pleasant, empathetic telephone presence
- Capability to take a seat and converse for prolonged intervals of time
- Confirmed capability to construct relationships inside a group
- Have to be punctual and dedicated to assigned schedule
- Should reveal wonderful interpersonal abilities and the power to prepare simultaneous duties
Cognosante won’t present sponsorship for employment-based immigration advantages for this place.
Cognosante requires all staff no matter place, work location or telework standing to be totally vaccinated towards COVID-19 until prohibited by federal, state, or native legal guidelines. Cognosante will take into account requests for cheap lodging on account of incapacity or a sincerely held non secular perception or in any other case in accordance with any federal, state, or native legal guidelines.
CLICK HERE TO APPLY NOW
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