Cognosante is hiring make money working from home in lots of states.
Cognosante is a large Well being IT firm. This firm has 1000’s of colleagues within the US. They’re hiring make money working from home customer support reps.
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Cognosante is on a mission to remodel our nation’s healthcare and nationwide safety programs. With our well being and security-focused options, we assist public sector organizations obtain the necessary activity of offering the absolute best public companies to American Residents. From Enterprise IT, Information Science, and Safety Companies, to full-scale Client Engagement and Interoperability options, we’re shifting authorities companies ahead with transformation and innovation. Learn the way we’re making a distinction in folks’s lives at the moment!
Job Description
Buyer Service Representatives (CSRs) present distinctive service whereas answering in-bound client inquiries. Use primary workplace gear and know-how reminiscent of telephones, e-mail, and web-based instruments to carry out duties. CSRs are educated on a number of programs and use these programs every day. To make sure data supplied is correct and customers have the absolute best expertise all calls require the usage of scripted responses.
Place is customer support targeted. There are no gross sales concerned.
Key Tasks:
- Performing in-bound and outbound customer support help, by way of cellphone, e-mail and/or chat
- Reply to Buyer inquiries throughout the set departmental staffing and time parameters
- Comply with established and documented insurance policies and normal working procedures, reminiscent of finishing guidelines, escalation request, and documenting account information
- Display possession in all aspects of each buyer and help group interactions
- Present high quality satisfaction and accuracy in each responses and documentation in all buyer and shopper service inquires
- Obtain service degree metrics that features first name decision, appointment integrity, response time, response accuracy
- Adhere to HIPAA privateness legal guidelines if relevant
- Full and precisely disposition name information for appointment scheduling and capturing of contact data
- Make the most of normal know-how reminiscent of a phone, e-mail, calendar scheduling and internet browser
- Navigate inside an internet software to the suitable responses, file capturing, and success servicing
- Could also be required to work holidays, evenings, weekends, and time beyond regulation
- Carry out different associated duties as assigned
Required {Qualifications}:
- Excessive Faculty diploma or GED equal required
- Minimal 1 yr customer support/Assist Desk expertise most popular
- Fluent in English
- Means to talk Spanish fluently is a plus
- Inbound name middle expertise a plus
- Will need to have demonstrated glorious listening, interpersonal and management abilities and the power to arrange simultaneous duties
- Take part in coaching and obtain certification that each one required modules acquired a passing rating
- Earlier skilled e-mail correspondence expertise strongly desired
Candidates that don’t meet the required {qualifications} is not going to be thought-about.
Further Minimal {Qualifications}:
- Should be capable of converse, write and browse English clearly, professionally, and fluently
- Should be capable of sort a minimal of 20 WPM
- Primary laptop data and cozy navigating a Home windows primarily based working system
- Pleasant, empathetic cellphone presence
- Means to take a seat and converse for prolonged durations of time
- Confirmed capacity to construct relationships inside a crew
- Have to be punctual and dedicated to assigned schedule
- Should exhibit glorious interpersonal abilities and the power to arrange simultaneous duties
Cognosante is not going to present sponsorship for employment-based immigration advantages for this place.
Cognosante requires all workers no matter place, work location or telework standing to be absolutely vaccinated in opposition to COVID-19 until prohibited by federal, state, or native legal guidelines. Cognosante will take into account requests for affordable lodging as a consequence of incapacity or a sincerely held spiritual perception or in any other case in accordance with any federal, state, or native legal guidelines.
CLICK HERE TO APPLY NOW
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