Comcast is hiring work from home in some states!
Comcast is a large conglomerate in the USA that makes a speciality of broadcasting. Comcast is the most important cable and residential web service supplier! They’re hiring do business from home customer support reps. You’ll make $15/hr!
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Job Abstract
Digital candidates should reside within the following states: Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, South Carolina, Tennessee. Digital expertise is most popular however not required. Chargeable for offering assist for our clients/communities to make sure a optimistic expertise and that’s in accordance with the Firm’s service supply technique. Establishes and builds rapport whereas selling efficient relationships and upholding our dedication to the client expertise by our Working Rules, Internet Promoter System and high quality behaviors. Chargeable for precisely and confidently dealing with varied sorts of buyer inquiries whereas participating and constructing a consultative relationship with our buyer. This contains however is just not restricted to billing inquiries, technical downside fixing, dealing with gross sales alternatives, proactively addressing all buyer wants in addition to being a robust advocate for our clients. Actively places the client wants and needs on the heart of all interactions. Creates a private connection to the client and demonstrates a positive picture of the group by efficient use of sentimental expertise and problem-solving expertise, skilled communications and inner/exterior buyer interactions. Communicates in a heat and pleasant method by each verbal and written means through varied platforms: SMS, eChat, e-mail, or telephone.
Job Description
Core Duties
- Successfully works to construct a consultative relationship with the client to create understanding and resolve all points.
- Units clear expectations by offering correct info and clear communication.
- Takes a consultative strategy to discovering customized options to clients’ wants. Resolves buyer complaints/considerations by energetic listening, empathy, professionalism and downside fixing.
- Illustrates competencies of a know-how fanatic. Makes use of a number of instruments and techniques with ease (billing techniques, data base, technical instruments and many others.) to use info to any buyer interplay.
- Improves buyer satisfaction and maximize gross sales and retention alternatives utilizing up-to-date data of aggressive atmosphere, services and products.
- Based mostly on the shoppers desires and desires, acts as a product advisor, articulating acceptable product options, options and advantages.
- Acts as a aggressive knowledgeable to match the advantages of Xfinity over the choice options.
- Demonstrates purposeful ability in speaking and explaining primary account info to the client with deal with first-call decision. Should be capable of precisely calculate and talk taxes, charges, onetime prices and/or recurring month-to-month charges.
- Multitasks between a number of instruments and techniques (data base, group conferences, supervisor) and applies info and data to buyer conditions.
- Demonstrates consciousness of firm insurance policies and procedures whereas making use of sound judgment inside scope of their empowerment and follows tips for Buyer Proprietary Community Info (CPNI) and Private Identifiable Info (PII).
- Educates and promotes self-service choices.
- Should be capable of work in a fast-paced, structured, dynamic and excessive transaction atmosphere, with the power to take care of composure in worrying conditions and handle and diffuse indignant or upset clients.
- Demonstrates capacity to realize established objectives and efficiency metrics.
- Attends coaching as required.
- Works independently and seeks Supervisor assist when mandatory.
- Interacts with clients through phone, e-mail, SMS or face-to-face to help with quite a lot of buyer inquiries and points. Should be capable of put on phone headset and manipulate objects corresponding to pen, keyboard and mouse.
- Common, constant and punctual attendance. Should be capable of work nights and weekends, variable schedule(s) and additional time as mandatory. Different duties and tasks as assigned.
Workers in any respect ranges are anticipated to:
- Perceive our Working Rules; make them the rules for the way you do your job.
- Personal the client expertise – suppose and act in ways in which put our clients first, give them seamless digital choices at each touchpoint, and make them promoters of our services and products.
- Know your stuff – be enthusiastic learners, customers and advocates of our game-changing know-how, services and products, particularly our digital instruments and experiences.
- Win as a group – make massive issues occur by working collectively and being open to new concepts.
- Be an energetic a part of the Internet Promoter System – a approach of working that brings extra worker and buyer suggestions into the corporate – by becoming a member of huddles, making name backs and serving to us elevate alternatives to do higher for our clients.
- Drive outcomes and development.
- Respect and promote inclusion & range.
- Do what’s proper for one another, our clients, buyers and our communities.
Disclaimer:
- This info has been designed to point the overall nature and stage of labor carried out by staff on this position. It isn’t designed to include or be interpreted as a complete stock of all duties, tasks and {qualifications}.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Training
Excessive College Diploma / GED
Related Work Expertise
0-2 Years
Wage:
Base Pay: $15.00
Base pay is one a part of the Whole Rewards that Comcast gives to compensate and acknowledge staff for his or her work. Most gross sales positions are eligible for a Fee below the phrases of an relevant plan, whereas most non-sales positions are eligible for a Bonus. Moreover, Comcast gives best-in-class Advantages. We consider that advantages ought to join you to the assist you want when it issues most, and may show you how to care for many who matter most. That’s why we offer an array of choices, knowledgeable steering and always-on instruments, which are customized to satisfy the wants of your actuality – to assist assist you bodily, financially and emotionally by the large milestones and in your on a regular basis life. Please go to the compensation and advantages abstract on our careers website for extra particulars.
CLICK HERE TO APPLY NOW
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