Conduent is Hiring Work from Dwelling Now in america!

This can be a Technical Assist Advisor position, with a twist! Perfect for curious people who like to be taught!

Within the first 60 days, you’ll work as a Billing Assist Advisor – the place you assist others remedy their account and billing points – after 45-60 days you’ll be upskilled as a Technical Assist Advisor! Twice the educational and coaching alternatives, twice the publicity leading to accelerated publicity and progress.

We’re actively looking for full-time brokers to do business from home and ship wonderful billing and technical customer support on behalf of our consumer – a world chief in expertise and innovation.

As a Billing and Technical Assist Advisor, you’ll be supporting our consumer’s prospects as a primary level of contact and resolving their account and billing points and thereafter any technical points with their units. We’ll depend on you to actively take heed to our shoppers’ prospects, use your technical expertise, ardour, and creativity to satisfy their wants and ship a world-class expertise throughout each interplay you’ve with them.

On this position, you’ll be there to assist prospects with their billing and account points, however after 45-60 days additionally, you will present technical assist. You may be working independently from house and will likely be anticipated to collaborate with administration and associates in a distant setting.

To achieve success on this position, it’s best to have the power guarantee name decision in a well timed method, have wonderful verbal and written communication abilities, preserve the very best requirements of high quality, assure buyer satisfaction on each name, present product options, and carry out different duties as assigned.

Conduent has an thrilling alternative ready for you, if you happen to:

• Are you an issue solver who can patiently take heed to, perceive, and handle complicated buyer points
• Have sturdy individuals abilities to construct a real reference to a buyer
• Can navigate a number of functions and analysis options with ease
• Love serving to individuals and guiding them to one of the best answer for his or her concern
• Are excited by modern expertise
• Need to work with one of many world’s most acknowledged manufacturers
• Present calm battle decision and drawback decision for annoyed prospects
• Can work in a structured setting all through your allotted, full-time schedule taking high-volume calls from prospects
• Can decide to 100% attendance for 5 weeks of paid coaching

We’ve got a wide range of schedules accessible which can embody no less than one weekend day, largely Mid and Night shifts (sometimes 9-hour shifts anytime between 10am – 10pm CST). There will likely be quarterly alternatives to obtain new shifts based mostly on buyer wants (or extra incessantly if wanted).

To fulfill our necessities, it’s best to:

• Be no less than 18 years or older
• Have a Excessive Faculty Diploma, or equal
• Be capable to efficiently go a legal background examine
• Have no less than six months of customer support expertise
• Have excessive velocity web entry assembly the next speeds: obtain = ≥10, add ≥3, Ping ms <175 (no Wi-Fi or satellite tv for pc web, you will need to have ethernet connections)
• Ideally, have earlier Contact Heart and/or do business from home expertise
• Have sturdy pc information, together with capability to precisely sort no less than 30 wpm; familiarity with iOS and/or macOS, or comparable expertise is most well-liked
• Have a workspace that may solely be accessed by you throughout your work hours
• Be capable to work independently with self-discipline and motivation to reach a digital setting
• Have wonderful English written and verbal communication abilities
• Be courteous and pleasant with a excessive diploma of professionalism
• Thrive in a fast-paced work setting
• Dwell in one of many following states AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

In return we provide:

• $16.00 per hour plus incentive and bonus applications
• Well being Advantages for you and your loved ones, together with medical, dental, imaginative and prescient
• Capability to develop your abilities and develop your profession
• Paid Time Off
• A possibility to work for a corporation obsessed with serving to individuals

Beneath is what you’ll must do to be thought of for this place. It would take lower than 10 minutes and consists of all the pieces required at this stage!

• Apply to the position and supply your primary profile info (2 minutes)
• Reply prescreen questions to make certain you meet the minimal necessities for the position (3 minutes)
• Full a typing check (2 minutes)