Do you want to assist others clear up their expertise points?
Do you retain up with the most recent developments in expertise, and are you all the time keen on studying extra?
Do you get a way of satisfaction from sharing your information to assist folks?
Should you answered sure to the questions above, we need to hear from you!
We’re actively looking for full-time Technical Buyer Service Representatives at $16 per hour to work at home and ship wonderful technical customer support on behalf of our consumer – a world chief in expertise and innovation.
As a Technical Assist Advisor, you’ll be supporting our consumer’s clients as a primary level of contact and resolving their technical points. We’ll depend on you to actively hearken to our shoppers’ clients, use your technical expertise, ardour, and creativity to satisfy their wants and ship a world-class expertise throughout each interplay you may have with them.
On this function, you’ll not solely be there to assist clients with their technical points, but in addition present them with distinctive service. You’ll be working independently from residence and will probably be anticipated to collaborate with administration and associates in a distant setting.
To achieve success on this function, you need to have the power guarantee name decision in a well timed method, have wonderful verbal and written communication expertise, preserve the very best requirements of high quality, assure buyer satisfaction on each name, present product options, and carry out different duties as assigned.
Conduent has an thrilling alternative ready for you, if you:
- Are you an issue solver who can patiently hearken to, perceive, and tackle complicated buyer points
- Have sturdy folks expertise to construct a real reference to a buyer
- Can navigate a number of purposes and analysis options with ease
- Love serving to folks and guiding them to the perfect resolution for his or her concern
- Are excited by progressive expertise
- Wish to work with one of many world’s most acknowledged manufacturers
- Present calm battle decision and drawback decision for pissed off clients
- Can work in a structured atmosphere during your allotted, full-time schedule taking high-volume calls from clients
- Can decide to 100% attendance for 5 weeks of paid coaching
Now we have quite a lot of schedules out there which is able to embrace a minimum of one weekend day, largely Mid and Night shifts (sometimes 9-hour shifts anytime between 10am – 10pm CST). There will probably be quarterly alternatives to obtain new shifts based mostly on buyer wants (or extra steadily if wanted).
To fulfill our necessities, you need to:
- Be a minimum of 18 years or older
- Have a Excessive Faculty Diploma, or equal
- Be capable of efficiently go a felony background verify
- Have a minimum of six months of customer support expertise
- Have excessive velocity web entry assembly the next speeds: obtain = ≥10, add ≥3, Ping ms <175 (no Wi-Fi or satellite tv for pc web, you should have ethernet connections)
- Ideally, have earlier Contact Heart and/or work at home expertise
- Have sturdy pc information, together with potential to precisely kind a minimum of 30 wpm; familiarity with iOS and/or macOS, or comparable expertise is most well-liked
- Have a workspace that may solely be accessed by you throughout your work hours
- Be capable of work independently with self-discipline and motivation to achieve a digital atmosphere
- Have wonderful English written and verbal communication expertise
- Be courteous and pleasant with a excessive diploma of professionalism
- Thrive in a fast-paced work atmosphere
- Dwell in one of many following states AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
In return we provide:
- $16.00 per hour plus incentive and bonus packages
- Well being Advantages for you and your loved ones, together with medical, dental, imaginative and prescient
- Capability to develop your expertise and develop your profession
- Paid Time Off
- A possibility to work for a corporation keen about serving to folks
Under is what you’ll must do to be thought-about for this place. It’s going to take lower than 25 minutes and contains every part required at this stage!
- Apply to the function and supply your primary profile data (2 minutes)
- Reply prescreen questions to make certain you meet the minimal necessities for the function (3 minutes)
- Full a typing check (2 minutes)
- Full a Name Heart evaluation (quarter-hour)
For the typing check and evaluation, you will have to have entry to a pc with a keyboard. Should you would not have entry to 1 at this second, please full the opposite steps after which discover a native public pc to finish step 3. You may entry a pc with a keyboard at native espresso outlets, libraries, transport shops, or simply seek for “public computer systems close to me”. After getting entry to a pc, you possibly can login to your account and full the applying course of.
If you don’t full all of the steps, we’ll ship you an e mail reminder. Should you don’t hear from us please verify your spam folder for messages from the recruiting workforce.
We’re at present NOT hiring within the following geographies:
States: AK, CA, HI, MA, IL, MT
Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York Metropolis, OR – Portland, MD – Montgomery County, WA – Seattle, Washington, DC.