Description & necessities
Description
At Jack Henry & Associates, we ship know-how options which might be digitally reworking and empowering neighborhood banks and credit score unions to offer enhanced and streamlined person experiences to their prospects and members. Our greatest-in-class merchandise are simply the beginning as we lay the groundwork for the way forward for digital banking and funds. We hope you’ll be a part of us. We will’t do it with out you.
The Jack Henry & Associates Visa/MasterCard Card Companies crew is looking for a Debit/Credit score Card Technical Help Consultant to affix our crew. The Technical Help Consultant will function a direct contact for assigned monetary establishments for cardholder transaction disputes.
This place may be labored remotely all through the U.S.
What you’ll be liable for:
- Handle Visa/MasterCard dispute caseload and carry out chargebacks and monitor case standing as applicable.
- Gives stage one troubleshooting and makes use of assist instruments to determine or recreate buyer points.
- Precisely assesses the client’s product difficulty or drawback. Asks the person effectively thought out or detailed questions and punctiliously listens to the person’s response to totally comprehend the necessity, product difficulty, and greatest avenue for resolving the issue.
- Researches buyer issues/points to extend private information and familiarity with the supported product and to offer the very best stage of assist potential. Retains present on most up-to-date modifications and/or upgrades.
- Identifies and resolves software and repair points and every other questions that will come up. Solutions basic software questions.
- Gives applicable personnel a exact understanding of person’s points when the issue must be escalated to a better stage.
- Works on non-complex to reasonably complicated tasks and workouts judgement inside outlined procedures and practices.
- Displays incoming instances and emails and resolves in accordance with Service Stage Requirements (SLS). Makes use of obtainable assist instruments to help the client and/or recreate the problem.
- Participates in coaching packages to constantly enhance product information and repair expertise.
- Work with product set up crew, technical assist, internet builders and different assist groups.
- Could carry out different job duties as assigned.
What you’ll must have:
- Will need to have not less than 2 years work expertise in a customer support function, a monetary establishment, or Visa/MasterCard dispute processing.
What can be good so that you can have:
- Affiliate’s or Bachelor’s diploma.
- Background in Visa or MasterCard dispute processing.
- Laptop or community technical assist expertise.
In the event you obtained this far, we hope you’re feeling enthusiastic about this chance. Even for those who don’t really feel you meet each single requirement on this posting, we nonetheless encourage you to use. We’re keen to satisfy motivated individuals who align with Jack Henry’s mission and might contribute to our firm in quite a lot of methods.
Why Jack Henry?
At Jack Henry, we delight ourselves via our motto of, “Do the precise factor, do no matter it takes, and have enjoyable.” We acknowledge the worth of our associates and imagine a lot of our firm’s energy and success is dependent upon their well-being. We display our dedication by providing excellent profit packages to make sure the bodily, psychological & monetary wellbeing of our individuals is all the time met.