Description & necessities
Description
At Jack Henry & Associates, we ship expertise options which can be digitally reworking and empowering group banks and credit score unions to supply enhanced and streamlined consumer experiences to their clients and members. Our greatest-in-class merchandise are simply the beginning as we lay the groundwork for the way forward for digital banking and funds. We hope you’ll be a part of us. We are able to’t do it with out you.
The Jack Henry & Associates Visa/MasterCard Card Companies group is searching for a Debit/Credit score Card Technical Assist Consultant to affix our group. The Technical Assist Consultant will function a direct contact for assigned monetary establishments for cardholder transaction disputes.
This place could be labored remotely all through the U.S.
What you’ll be answerable for:
- Handle Visa/MasterCard dispute caseload and carry out chargebacks and monitor case standing as acceptable.
- Gives stage one troubleshooting and makes use of help instruments to establish or recreate buyer points.
- Precisely assesses the shopper’s product situation or downside. Asks the consumer effectively thought out or detailed questions and thoroughly listens to the consumer’s response to totally comprehend the necessity, product situation, and greatest avenue for resolving the issue.
- Researches buyer issues/points to extend private data and familiarity with the supported product and to supply the best stage of help attainable. Retains present on most up-to-date modifications and/or upgrades.
- Identifies and resolves software and repair points and every other questions that will come up. Solutions normal software questions.
- Gives acceptable personnel a exact understanding of consumer’s points when the issue must be escalated to a better stage.
- Works on non-complex to reasonably advanced tasks and workout routines judgement inside outlined procedures and practices.
- Displays incoming circumstances and emails and resolves in accordance with Service Stage Requirements (SLS). Makes use of out there help instruments to help the shopper and/or recreate the difficulty.
- Participates in coaching packages to repeatedly enhance product data and repair expertise.
- Work with product set up group, technical help, net builders and different help groups.
- Could carry out different job duties as assigned.
What you’ll have to have:
- Will need to have not less than 2 years work expertise in a customer support position, a monetary establishment, or Visa/MasterCard dispute processing.
What could be good so that you can have:
- Affiliate’s or Bachelor’s diploma.
- Background in Visa or MasterCard dispute processing.
- Laptop or community technical help expertise.
Should you received this far, we hope you’re feeling enthusiastic about this chance. Even when you don’t really feel you meet each single requirement on this posting, we nonetheless encourage you to use. We’re keen to satisfy motivated individuals who align with Jack Henry’s mission and may contribute to our firm in a wide range of methods.
Why Jack Henry?
At Jack Henry, we satisfaction ourselves by way of our motto of, “Do the best factor, do no matter it takes, and have enjoyable.” We acknowledge the worth of our associates and imagine a lot of our firm’s energy and success is determined by their well-being. We exhibit our dedication by providing excellent profit packages to make sure the bodily, psychological & monetary wellbeing of our individuals is at all times met.