Jack Henry and Associates is hiring earn a living from home in most states!
Jack Henry and Associates is a expertise and fee processing firm. This firm makes over $1 billion a 12 months! They serve hundreds of consumers nationwide. They’re hiring card assist specialists in lots of states now!
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Place Degree
Particular person Contributor
Workforce
Implementation & Assist
Description & Necessities
At Jack Henry, we ship expertise options which might be digitally remodeling and empowering neighborhood banks and credit score unions to offer enhanced and streamlined person experiences to their prospects and members. Our greatest-in-class merchandise are simply the beginning as we lay the groundwork for the way forward for digital banking and funds. We hope you’ll be a part of us. We are able to’t do it with out you.
Symitar Card Companies is searching for a buyer targeted, organized, element oriented, extremely motivated particular person to hitch our Credit score Union Technical Assist workforce. You’d be becoming a member of an skilled group of people that help monetary establishments in resolving assist tickets associated to ATM, Debit and Bank cards.
You’ll work remotely Monday by means of Friday with minimal after-hours assist required on a rotating schedule.
What you’ll be chargeable for:
- Proactively determine buyer points and actively take part in the issue/decision course of.
- Supporting Symitar software program associated to ATM, Debit and Credit score Playing cards.
- Wonderful case documentation.
- Precisely assessing the client’s product problem or downside to completely comprehend the necessity, product problem, and greatest avenue for resolving the issue.
- Researching buyer issues/points to extend private data and familiarity with the supported product and to offer the very best degree of assist potential. Retains present on most up-to-date adjustments and/or upgrades.
- Offering applicable personnel, a exact understanding of person’s points when the issue must be escalated to a better degree.
- Monitoring incoming circumstances and emails and resolves in accordance with Service Degree Requirements (SLS). Makes use of out there assist instruments to help the client and/or recreate the difficulty.
- Aiding with coaching (development reporting, inner documentation, cross coaching, and so on.), workers conferences and periodic written documentation for patrons.
- Engaged on particular tasks or analysis, as wanted.
- Performing different job duties as assigned.
What you’ll have to have:
- 5 years of expertise in a monetary establishment or technical assist position.
- Expertise in troubleshooting card transaction points.
- Potential to work an on-call after hours rotation schedule.
What could be good so that you can have:
- Expertise with the Symitar software program.
- Understanding of card processing networks and their interplay with the host system.
- Familiarity with a case monitoring system (Microsoft CRM, Salesforce.com, JIRA, Treatment, and so on.)
- Wonderful data of the monetary business because it pertains to banks and credit score unions.
In case you bought this far, we hope you’re feeling enthusiastic about this chance. Even for those who don’t really feel you meet each single requirement on this posting, we nonetheless encourage you to use. We’re keen to satisfy motivated individuals who align with Jack Henry’s mission and might contribute to our firm in a wide range of methods.
Why Jack Henry?
At Jack Henry, we pleasure ourselves by means of our motto of, “Do the correct factor, do no matter it takes, and have enjoyable.” We acknowledge the worth of our associates and imagine a lot of our firm’s energy and success is determined by their well-being.
CLICK HERE TO APPLY NOW
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