Jack Henry and Associates is Hiring Work at Residence All through the U.S.

At Jack Henry & Associates, we ship expertise options which are digitally reworking and empowering group banks and credit score unions to supply enhanced and streamlined person experiences to their clients and members.  Our greatest-in-class merchandise are simply the beginning as we lay the groundwork for the way forward for digital banking and funds. We hope you’ll be a part of us. We are able to’t do it with out you. 

Jack Henry & Associates is looking for a Technical Banking Help Consultant to hitch our Enterprise Cost Options Ensenta crew. On this position, candidates will present product assist to clients through the phone and/or web.  Utilizing product information, you’ll present the best stage of service to resolve the client’s points and restore the client to completely functioning standing, whereas strengthening the customer-JHA relationship.  Shift Flexibility is required to keep up the operational hours for a crew of 8.

The EPS Ensenta Shopper Providers crew supplies customer support to our monetary establishments and companions. This crew companies as the primary level of contact and name decision assist middle providing case assist to the shoppers.

This place may be labored remotely all through the U.S.

• Gives stage one troubleshooting.  Precisely assesses the client’s product difficulty or drawback.  Asks the person properly thought out or detailed questions and punctiliously listens to the person’s response to completely comprehend the necessity, product difficulty, and finest avenue for resolving the issue.
• Researches buyer issues/points to extend private information and familiarity with the supported product and to supply the best stage of assist attainable. Retains present on most up-to-date modifications and/or upgrades.
• Identifies and resolves utility and repair points and every other questions that will come up.  Solutions common utility questions.
• Gives acceptable personnel a exact understanding of person’s points when the issue must be escalated to the next stage.
• Displays incoming circumstances and emails and resolves in accordance with Service Degree Requirements (SLS).  Makes use of out there assist instruments to help the client and/or recreate the problem.
• Participates in coaching applications to repeatedly enhance product information and repair abilities.
• Might carry out different job duties as assigned.