Lumen is hiring work at home in some states!
Lumen is a big expertise firm! Lumen operates globally in additional than 60 nations! Lumen is hiring buyer care specialists in some states!
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- About Lumen
Lumen is guided by our perception that humanity is at its greatest when expertise advances the best way we reside and work. With 450,000 route fiber miles serving clients in additional than 60 nations, we ship the quickest, most safe world platform for functions and knowledge to assist companies, authorities and communities ship wonderful experiences. Be taught extra about Lumen’s community, edge cloud, safety and communication and collaboration options and our objective to additional human progress via expertise at information.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Fb: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.The Position
Present common written/verbal buyer assist for inner and exterior Lumen clients with single contact decision.
The Important Obligations
• Tackle inner and exterior buyer’s primary to extra complicated questions reminiscent of billing inquires, order standing, and validate sercices and dependencies of order requests
• Collaborate with key stakeholders reminiscent of Order Entry, CCMs, Account Group, Billing and Provisioning to offer greatest buyer expierence
• Make the most of present techniques to correctly authenticate buyer
• Resolve complicated buyer points by utilizing offered techniques and assets
• Present technical assist and navigation help of Lumen’s buyer portal
• Validate buyer request sort to create Transfer Add Change order requests for buyer
• And different duties as assigned
• Determine system inconsistencies and make advice on fixes or enhancements
Behavioral & Technical:
• Present greatest at school buyer expertise using robust written and verbal communication abilities targeted on resolving the shopper’s concern at 1st level of contact
• Determine and doc root reason behind buyer’s problem utilizing energetic listening and strategic questions
• Present suggestions associated to course of enchancment or alternatives
• Material professional to friends
• Capacity to work together professionally with peer departments and leverage them to enhance buyer expertise
What We Look For in a Candidate
{Qualifications}:
• Excessive Faculty diploma, GED or equal
• 1 to three years of contact heart expierence
• Robust pc abilities with MS Workplace expertise and the power to navigate a number of techniques directly
• Robust written/verbal communication expertise
• Robust Buyer Service abilities
Most well-liked {Qualifications}:
• Information of telecommunications/expertise trade
Requisition #: 318016
When making use of for a place, you might be topic to a background display screen (felony data test, motorcar report, and/or drug display screen), relying on the necessities for the place. Job-related considerations famous within the background display screen could disqualify you from the brand new place or your present function. Background outcomes will probably be evaluated on a case-by-case foundation.
EEO Assertion
We’re dedicated to offering equal employment alternatives to all individuals no matter race, coloration, ancestry, citizenship, nationwide origin, faith, veteran standing, incapacity, genetic attribute or data, age, gender, sexual orientation, gender id, marital standing, household standing, being pregnant, or different legally protected standing (collectively, “protected statuses”). We don’t tolerate illegal discrimination in any employment choices, together with recruiting, hiring, compensation, promotion, advantages, self-discipline, termination, job assignments or coaching.NOTE: Pursuant to the San Francisco Honest Likelihood Ordinance, we are going to think about for employment certified candidates with arrest and conviction data.
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- About Lumen
CLICK HERE TO APPLY NOW
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