About Lumen
Lumen is guided by our perception that humanity is at its greatest when expertise advances the way in which we reside and work. With 450,000 route fiber miles serving clients in additional than 60 international locations, we ship the quickest, most safe world platform for purposes and knowledge to assist companies, authorities and communities ship superb experiences. Be taught extra about Lumen’s community, edge cloud, safety and communication and collaboration options and our function to additional human progress via expertise at information.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Fb: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Position
Present common written/verbal buyer assist for inner and exterior Lumen clients with single contact decision.
The Primary Duties
• Tackle inner and exterior buyer’s fundamental to extra complicated questions reminiscent of billing inquires, order standing, and validate sercices and dependencies of order requests
• Collaborate with key stakeholders reminiscent of Order Entry, CCMs, Account Crew, Billing and Provisioning to offer greatest buyer expierence
• Make the most of present programs to correctly authenticate buyer
• Resolve complicated buyer points by utilizing offered programs and sources
• Present technical assist and navigation help of Lumen’s buyer portal
• Validate buyer request kind to create Transfer Add Change order requests for buyer
• And different duties as assigned
• Establish system inconsistencies and make advice on fixes or enhancements
Behavioral & Technical:
• Present greatest in school buyer expertise using robust written and verbal communication abilities centered on resolving the client’s concern at 1st level of contact
• Establish and doc root explanation for buyer’s concern utilizing lively listening and strategic questions
• Present suggestions associated to course of enchancment or alternatives
• Material professional to friends
• Potential to work together professionally with peer departments and leverage them to enhance buyer expertise
What We Look For in a Candidate
{Qualifications}:
• Excessive College diploma, GED or equal
• 1 to three years of contact middle expierence
• Sturdy laptop abilities with MS Workplace expertise and the power to navigate a number of programs without delay
• Sturdy written/verbal communication expertise
• Sturdy Buyer Service abilities
Most well-liked {Qualifications}:
• Information of telecommunications/expertise trade
Requisition #: 300470
When making use of for a place, chances are you’ll be topic to a background display screen (prison information examine, motorized vehicle report, and/or drug display screen), relying on the necessities for the place. Job-related considerations famous within the background display screen might disqualify you from the brand new place or your present function. Background outcomes will likely be evaluated on a case-by-case foundation.
EEO Assertion
We’re dedicated to offering equal employment alternatives to all individuals no matter race, colour, ancestry, citizenship, nationwide origin, faith, veteran standing, incapacity, genetic attribute or info, age, gender, sexual orientation, gender id, marital standing, household standing, being pregnant, or different legally protected standing (collectively, “protected statuses”). We don’t tolerate illegal discrimination in any employment choices, together with recruiting, hiring, compensation, promotion, advantages, self-discipline, termination, job assignments or coaching.
NOTE: Pursuant to the San Francisco Truthful Probability Ordinance, we’ll contemplate for employment certified candidates with arrest and conviction information.
Disclaimer
The above job definition info has been designed to point the overall nature and stage of labor carried out by staff inside this classification. It’s not designed to comprise or be interpreted as a complete stock of all duties, obligations, and {qualifications} required of staff assigned to this job. Job duties and obligations are topic to vary based mostly on altering enterprise wants and circumstances.