About Lumen
Lumen is guided by our perception that humanity is at its greatest when know-how advances the best way we reside and work. With 450,000 route fiber miles serving prospects in additional than 60 nations, we ship the quickest, most safe international platform for purposes and information to assist companies, authorities and communities ship wonderful experiences. Be taught extra about Lumen’s community, edge cloud, safety and communication and collaboration options and our objective to additional human progress by way of know-how at information.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Fb: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Position
Present normal written/verbal buyer assist for inner and exterior Lumen prospects with single contact decision.
The Essential Obligations
• Handle inner and exterior buyer’s primary to extra advanced questions corresponding to billing inquires, order standing, and validate sercices and dependencies of order requests
• Collaborate with key stakeholders corresponding to Order Entry, CCMs, Account Group, Billing and Provisioning to supply greatest buyer expierence
• Make the most of present programs to correctly authenticate buyer
• Resolve advanced buyer points through the use of offered programs and sources
• Present technical assist and navigation help of Lumen’s buyer portal
• Validate buyer request sort to create Transfer Add Change order requests for buyer
• And different duties as assigned
• Establish system inconsistencies and make suggestion on fixes or enhancements
Behavioral & Technical:
• Present greatest in school buyer expertise using robust written and verbal communication expertise targeted on resolving the client’s concern at 1st level of contact
• Establish and doc root reason for buyer’s problem utilizing energetic listening and strategic questions
• Present suggestions associated to course of enchancment or alternatives
• Material professional to friends
• Capability to work together professionally with peer departments and leverage them to enhance buyer expertise
What We Look For in a Candidate
{Qualifications}:
• Excessive Faculty diploma, GED or equal
• 1 to three years of contact middle expierence
• Sturdy pc expertise with MS Workplace expertise and the power to navigate a number of programs directly
• Sturdy written/verbal communication expertise
• Sturdy Buyer Service expertise
Most well-liked {Qualifications}:
• Data of telecommunications/know-how business
Requisition #: 300470
When making use of for a place, it’s possible you’ll be topic to a background display screen (prison information test, motorized vehicle report, and/or drug display screen), relying on the necessities for the place. Job-related considerations famous within the background display screen might disqualify you from the brand new place or your present function. Background outcomes can be evaluated on a case-by-case foundation.
EEO Assertion
We’re dedicated to offering equal employment alternatives to all individuals no matter race, shade, ancestry, citizenship, nationwide origin, faith, veteran standing, incapacity, genetic attribute or data, age, gender, sexual orientation, gender id, marital standing, household standing, being pregnant, or different legally protected standing (collectively, “protected statuses”). We don’t tolerate illegal discrimination in any employment choices, together with recruiting, hiring, compensation, promotion, advantages, self-discipline, termination, job assignments or coaching.
NOTE: Pursuant to the San Francisco Truthful Probability Ordinance, we’ll contemplate for employment certified candidates with arrest and conviction information.
Disclaimer
The above job definition data has been designed to point the final nature and stage of labor carried out by workers inside this classification. It isn’t designed to include or be interpreted as a complete stock of all duties, tasks, and {qualifications} required of workers assigned to this job. Job duties and tasks are topic to alter based mostly on altering enterprise wants and situations.
Wage Vary
Wage Min :33300
Wage Max :74400