Lumen is Hiring Work at Residence Now within the USA!

START A NEW CAREER WITH LUMEN WHILE WORKING FROM HOME!

Lumen is searching for upbeat customer support contact middle representatives to help present voice and high-speed web small enterprise prospects with service-related points together with {hardware} and software program configurations.  All contacts are inbound and are technical assist solely, NO SALES REQUIREMENTS. Mixed along with your present pc expertise, Lumen has a technical assist coaching program so that you can obtain success. This can be a full-time, WORK-AT-HOME contact middle place.

You’ll begin at $16.77 per hour.  After 6 months you’ll obtain $17.69 per hour, after which $18.72 per hour after your first full yr of service.

Working at Lumen you’ll obtain:

• Complete advantages package deal
• 401K Financial savings with firm match
• Paid trip and holidays
• Totally funded tuition help program (as much as $5,200 per yr accessible)!
• Health reimbursement (as much as $300 per yr)
• Wellness Rewards (as much as $600 self or $1200 per couple)
• Survivor Profit (6 months wage paid to surviving eligible relations)
• $1,000 Bonus for eligible worker referrals

• Works with prospects to establish service-related wants and provides essentially the most acceptable options whereas offering world-class customer support.
• Diagnoses and resolves fundamental community and modem performance points, together with landline troubleshooting.
• Walks prospects by way of frequent cellphone {hardware} and software program configurations to maximise service performance.
• Supplies options and backbone assets for buyer restore issues.
• Interfaces with prospects over the cellphone offering standing updates and making certain service has been restored.
• Schedules a technician dispatch for on-site service calls when crucial.
• Escalates acceptable technical points to upper-level technical assist when wanted.

This can be a home-based place. You will want to offer web entry. You will want a house surroundings which is free from distractions which could interrupt calls. To be eligible you should reside in one of many following states:  Arizona, Colorado, Idaho, Iowa, Minnesota, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming.

• Requires buyer contact and the flexibility to successfully talk over the cellphone with each inside and exterior prospects.
• Should be a constantly versatile, unbiased, self-motivated downside solver who enjoys working in a fast-paced surroundings.
• Demonstrated sturdy interpersonal communication expertise when working with each inside and exterior prospects.
• Means to work versatile hours together with evenings, weekends, holidays, and time beyond regulation is required.
• Means to multi-task in a Microsoft Home windows surroundings and make the most of a number of applications for troubleshooting.
• Expertise with frequent web software program is most popular.
• Most popular however not required: 6 months expertise in technical assist, assist desk, and/or contact facilities. 

SYSTEM REQUIREMENTS:

As a Work at Residence worker, Lumen will provide you a laptop computer working Home windows 10, second Monitor, Key board, Mouse, and USB headset.  You have to meet the next bodily/logistical necessities for “at house” work on this place:

• Should subscribe to Excessive Velocity Web Service with minimal velocity of 10 mbps (No VoIP service is allowed).
• PC should be bodily linked to modem/router utilizing Ethernet cable (i.e. pc can’t be run on a wi-fi connection).
• You might be chargeable for establishing a devoted office in your house or work location.
• The office will need to have enough work floor and be freed from background noise and distractions.

Throughout assigned work hours you should make preparations for childcare and be certain that pets or others can’t be heard by prospects.