Lumen is Hiring Work at Residence Now within the USA!

START A NEW CAREER WITH LUMEN WHILE WORKING FROM HOME!

Lumen is looking for upbeat customer support contact middle representatives to help present voice and high-speed web small enterprise prospects with service-related points together with {hardware} and software program configurations.  All contacts are inbound and are technical help solely, NO SALES REQUIREMENTS. Mixed along with your present pc abilities, Lumen has a technical help coaching program so that you can obtain success. This can be a full-time, WORK-AT-HOME contact middle place.

You’ll begin at $16.77 per hour.  After 6 months you’ll obtain $17.69 per hour, after which $18.72 per hour after your first full yr of service.

Working at Lumen you’ll obtain:

• Complete advantages package deal
• 401K Financial savings with firm match
• Paid trip and holidays
• Absolutely funded tuition help program (as much as $5,200 per yr accessible)!
• Health reimbursement (as much as $300 per yr)
• Wellness Rewards (as much as $600 self or $1200 per couple)
• Survivor Profit (6 months wage paid to surviving eligible relations)
• $1,000 Bonus for eligible worker referrals

• Works with prospects to determine service-related wants and gives probably the most applicable options whereas offering world-class customer support.
• Diagnoses and resolves fundamental community and modem performance points, together with landline troubleshooting.
• Walks prospects by way of widespread telephone {hardware} and software program configurations to maximise service performance.
• Offers options and determination sources for buyer restore issues.
• Interfaces with prospects over the telephone offering standing updates and making certain service has been restored.
• Schedules a technician dispatch for on-site service calls when crucial.
• Escalates applicable technical points to upper-level technical help when wanted.

This can be a home-based place. You will have to supply web entry. You will have a house atmosphere which is free from distractions which could interrupt calls. To be eligible you could reside in one of many following states:  Arizona, Colorado, Idaho, Iowa, Minnesota, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming.

• Requires buyer contact and the power to successfully talk over the telephone with each inner and exterior prospects.
• Have to be a constantly versatile, unbiased, self-motivated drawback solver who enjoys working in a fast-paced atmosphere.
• Demonstrated robust interpersonal communication abilities when working with each inner and exterior prospects.
• Skill to work versatile hours together with evenings, weekends, holidays, and extra time is required.
• Skill to multi-task in a Microsoft Home windows atmosphere and make the most of a number of packages for troubleshooting.
• Expertise with widespread web software program is most well-liked.
• Most popular however not required: 6 months expertise in technical help, assist desk, and/or contact facilities. 

SYSTEM REQUIREMENTS:

As a Work at Residence worker, Lumen will provide you a laptop computer operating Home windows 10, second Monitor, Key board, Mouse, and USB headset.  You could meet the next bodily/logistical necessities for “at house” work on this place:

• Should subscribe to Excessive Velocity Web Service with minimal velocity of 10 mbps (No VoIP service is allowed).
• PC have to be bodily linked to modem/router utilizing Ethernet cable (i.e. pc can’t be run on a wi-fi connection).
• You might be chargeable for establishing a devoted office in your house or work location.
• The office will need to have ample work floor and be freed from background noise and distractions.

Throughout assigned work hours you could make preparations for childcare and make sure that pets or others can’t be heard by prospects.