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Every month, we acknowledge one among our Most Useful People in Internet hosting.
Meet Norman Dumond
Norman Dumond has worn many hats, with expertise starting from jobs in building and demolition to meals service and dangerous supplies abatement. Presently, he owns a farm the place he produces USDA-inspected meats and operates a meals warehouse. Dumond’s actual ardour, nevertheless, is expertise. He has labored with computer systems since he was very younger.
His curiosity in computing started when his father introduced house a Commodore 64. Early computing experiences included instructing himself to jot down code within the Commodore Primary language, having fun with The Oregon Path, and sending messages on IBM desktops at his elementary faculty. When Dumond was launched to the Linux working system, numerous doorways in computing opened for him. Whereas nonetheless in highschool, Dumond landed his first tech job at a cable firm and ultimately went to varsity for a extra formal schooling.
He has been with Liquid Internet since he began his function as a Linux Methods Administrator in 2010.
Why did you be part of Liquid Internet?
Liquid Internet was identified locally as a spot the place technical-minded people may discover employment, a versatile schedule, and an educationally-nurturing atmosphere for private development. The corporate has a vivid future and a superb title locally, making me proud to be part of it.
What attracts you to the Internet hosting Trade as a profession?
My prior expertise with server environments and customer support makes this business a superb match for my skills. I’ve experimented with each Apache and IIS net servers within the mid-90s shortly after their launch. I’ve additionally labored with Novel Netware shopper server configurations, file switch protocol (FTP) server functions, electronic mail server functions, Web relay chat (IRC) servers, and the ever-popular webcam websites of years previous.
Is there one thing particular at Liquid Internet that you simply simply love?
The tone by which my shoppers specific their excessive gratitude tells me how a lot of a distinction I’ve made. Going from “I’ve an issue!” to “You mounted all my issues!” is usually the indication I obtain that I’ve made a optimistic distinction. Liquid Internet provides me the autonomy crucial to make use of the scientific methodology to information my troubleshooting. I’m not required to learn from a script or strive one factor after one other that won’t relate to the problem. This job permits me to regulate my work, enabling me to rapidly remedy issues with the very best consequence.
What’s your favourite half in regards to the firm tradition at Liquid Internet?
All of my coworkers are very prepared to assist each other and share any data they could have on a problem. Our inner assist channel chat supplies technicians a spot to ask questions and obtain recommendation from coworkers. Collaboration happens on this chat a number of instances per day from many technicians with completely different ability units and technical backgrounds. This kind of collaboration permits me to maintain any points that come up for my prospects as rapidly and easily as doable.
Inform us about essentially the most optimistic expertise you may have had at Liquid Internet.
At Liquid Internet, there’s a good stability between work and play that’s arduous to search out at corporations lately. A couple of years in the past, I used to be busy working and had my head down. After I regarded up, everybody working that shift was standing round me—with Nerf Dart weapons aimed in my route. I used to be bombarded. Fortunately, I had a Nerf gun too, and I returned fireplace. It is these moments that showcase the cultural variations between Liquid Internet and different employers.
What are you identified for at Liquid Internet? What do folks particularly come to you for?
I am identified for a stellar attendance report, wonderful buyer satisfaction rankings, and a capability to finish giant quantities of labor in a short while whereas nonetheless sustaining high quality. I arrive to work quarter-hour early when coming into the workplace, and I make myself accessible for work quarter-hour earlier than the final begin of the day after I’m working from house. I attribute my satisfaction rankings and my skill to finish giant quantities of labor in a brief interval to my expertise. I can usually confidently reply questions with out studying the documentation earlier than doing so as a result of I’ve “performed the factor” many instances earlier than.
What’s one factor you want our prospects knew about their internet hosting?
When requesting assist for a problem, it is best to supply a listing of signs, particular dates and instances (with time zone) of any issues, in addition to any patterns noticed. Like an interplay together with your physician, you wish to enable the technician to return to their very own conclusion based mostly on their expertise and evaluate. Self-diagnosis with out adequate expertise can usually result in an incorrect assumption, which may steer the troubleshooting course of into the weeds and in instructions that are not productive. It’s best to stay to the details, present observations, and permit the technician to make use of their know-how to find out the reason for and backbone to the problem at hand.
Work apart, what are a few of your hobbies?
I really like tenting, canoeing, boating, fishing, cooking, land administration, and farming. I additionally get pleasure from private examine within the fields of nuclear physics and thermodynamics.
Norman Dumond fishing on his marriage ceremony day on the venue simply hours earlier than he was hitched.
What’s your favourite app?
I stay far out within the nation in rural America. As such, mobile protection may be lower than optimum. I take advantage of Community Cell Data Lite for Android to assist find spots in my house and round my farm which have the most effective mobile protection.