Concierge Efficiency Affiliate
IF YOU CARE, THERE’S A PLACE FOR YOU HERE
For a profession path that’s each difficult and rewarding, be part of Sedgwick’s proficient crew of 27,000 colleagues across the globe. Sedgwick is a number one supplier of technology-enabled danger, advantages and built-in enterprise options. Taking good care of folks is on the coronary heart of the whole lot we do. Thousands and thousands of individuals and organizations depend on Sedgwick annually to care for their wants once they face a significant life occasion or one thing surprising occurs. Whether or not they have a office damage, undergo property or monetary loss or harm from a pure or artifical catastrophe, are concerned in an auto or different kind of accident, or want time away from work for the beginning of a kid or one other medical scenario, we’re right here to offer compassionate care and skilled steering. Our shoppers rely on our proficient colleagues to care for their most respected property—their staff, their clients and their property. At Sedgwick, caring counts®. Be a part of our crew of inventive and caring folks of all backgrounds, and assist us make a distinction within the lives of others.
Sedgwick’s restore options division gives property house owners, insurers and adjusters with custom-made managed restore, restoration and mitigation by our community of licensed native, regional and nationwide constructing contractors. Click on right here to be taught extra about Sedgwick’s restore options.
PRIMARY PURPOSE: To help Property Restore Options clients (owners, contractors, carriers) with any questions or considerations they could have and/or the work being accomplished by this system contractors; to make sure that all buyer expectations are met and/or exceeded to the perfect of our potential.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
· Receives, evaluations and dispatches new jobs to contractors based mostly on job kind and site.
· Locations outbound calls to promote packages to clients, assigns contractors, makes buyer appointments, gives help to insurance coverage adjusters, and units up program expectations.
· Screens pending jobs and makes follow-up calls to owners to make sure that the method goes easily and solutions questions as wanted.
· Receives inbound calls to reply customer support questions, resolve minor points, and schedule appointments for purchasers with contractors or escalate points to the correct channels.
· Attendance throughout scheduled work hours is required.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
· Performs different duties as assigned.
· Helps the group’s high quality program(s).
QUALIFICATIONS
Schooling & Licensing
Highschool diploma or GED required.
Expertise
One (1) 12 months of expertise in development administration, restoration and/or insurance coverage claims and customer support required. Chronicle software program expertise most well-liked.
Abilities & Data
· Glorious oral and written communication abilities
· PC literate, together with Microsoft Workplace merchandise
· Good downside decision abilities
· Logic and sound resolution making abilities
· Capability to construct a consensus amongst varied events
· Robust relationship constructing abilities
· Glorious organizational abilities, accuracy, and a spotlight to element
· Initiative and skill to multi-task
· Above common pace and accuracy key stroke abilities
· Excessive degree of professionalism
· Capability to work beneath stress in a quick paced setting and preserve a optimistic demeanor
· Capability to work independently or in a crew setting
· Capability to fulfill or exceed Efficiency Competencies
· Bi-lingual English/Spanish a plus.
WORK ENVIRONMENT
When relevant and acceptable, consideration will probably be given to affordable lodging.
Psychological: Clear and conceptual pondering potential; glorious judgment and discretion; potential to deal with work-related stress; potential to deal with a number of priorities concurrently; and skill to fulfill deadlines
Bodily: Pc keyboarding, journey as required
Auditory/Visible: Listening to, imaginative and prescient and speaking