As a part of our dedication to repeatedly enhance your expertise on our platform, we’re excited to launch ShareASale’s new Assist Middle and ticketing assist system – obtainable tomorrow, Could 17.
Please be aware: We’re upgrading the Assist Middle and ticketing assist system at 3pm CT on Tuesday, Could 17. Entry could also be quickly unavailable however might be full by finish of enterprise day. For those who presently have an open assist request within the earlier ShareASale ticketing system, it will mechanically be transferred to the brand new ZenDesk system throughout this time and you’ll obtain emailed directions on find out how to entry as soon as full.
What’s
the brand new Assist Middle and the way do I entry it?
Powered by Zendesk’s award-winning customer support software program, ShareASale’s new Assist Middle is an all-in-one assist hub designed to drive associate success. Go to the location for entry to articles, movies and guides on subjects together with program coaching, progress alternatives, business and sector insights and associate recruitment, in addition to normal steerage and optimizations. The Assist Middle can be the place you possibly can submit a ticket to request additional assist from our group of specialists.
To
entry the brand new Assist Middle and submit a ticket:
What are the advantages of the brand new Assist Middle?
ShareASale’s trendy Assist Middle accelerates our customer-first strategy, making sources extra available to all companions. For those who can not discover solutions to your questions, merely elevate a ticket by way of one of many above strategies. You may be requested to pick your account kind and reply some preliminary questions to assist us perceive the scope of your request and supply suggestions. The extra info you possibly can present, the better it’s for us to help.
Begin
utilizing the Assist Middle Right now for:
- 24/7
entry to related associate sources - Accelerated
response occasions - Outlined
ticket fields to extend response relevancy - Actual-time
assist suggestions - Direct
entry to group of specialists
Alexandra Forsch, president of Awin US, says, “ShareASale’s new Assist Middle elevates our capacity to carry long-term success to shoppers by offering direct entry to professional steerage, tips about find out how to strengthen relationships with companions, and greatest practices for scaling packages. The platform additionally allows our companions to simply get solutions to any query by way of both a devoted article or by a member of the group. We’re excited to supply one more useful resource that can assist you discover success within the affiliate channel.”
We hope you can find worth in our new Assist Middle and ticketing assist function and look ahead to your suggestions. You’ll be able to go to it right here or straight throughout the UI beginning tomorrow, Could 17.
For any
questions, please contact shareasale@shareasale.com