Sutherland is Hiring Work from Dwelling in Most States!

Firm Description:

Do you go above and past to fulfill the wants of your clients? Are you a dynamic, out-of-the-box thinker with the initiative to do the whole lot doable to make sure that each buyer is past happy? Have you ever been described as pleasant and all the way down to earth?

Be a part of us.

Job Description:

Sutherland is now in search of Buyer Service Representatives to supply Tier 1 technical help for purchasers of one among our clients, a number one telecommunications/web service supplier. On this work at homeplace, you’ll reply calls and supply an excellent buyer expertise to callers associated to companies points, web connectivity and {hardware} technical help. That is the job for you if:

• You may execute on delivering an important buyer expertise
• You might be an early adopter: the primary of your pals to purchase the most recent pc or cell phone platform.
• You’re the “Go-To” one who helps others get essentially the most out of their Merchandise and Providers
• You might be technically savvy and perceive Working Programs/Streaming Video/Net Purposes
• You may deal with a number of name sorts

What we provide:

• Engaging hourly charges
• Medical, dental and imaginative and prescient advantages; EAP & Well being and Wellness packages together with a private coach devoted to Sutherland
• Paid coaching & PTO
• Development alternatives – 80% of our frontline leaders have been promoted from inside
• Extra pay incentives in addition to month-to-month rewards & recognition packages
• Worker Reductions

{Qualifications}:

• Highschool diploma or GED
• Wonderful verbal and written communication expertise; proficient studying expertise required
• Multi-tasking expertise, showcased by way of using a number of purposes; expertise working with CRM purposes most popular
• Fundamental PC keyboarding expertise; fundamental Microsoft Workplace (Outlook, Phrase, Excel) expertise required
• Prior customer support expertise most popular

Necessities to work at home:

• A quiet and distraction-free, safe place to work.
• A PC pc (no MACs or Chromebooks) with:
  • Minimal i5 processor (the quicker the processing surroundings, the higher)
  • 8 GB RAM
  • 10 GB out there arduous drive house
  • A number of out there USB ports (2.0 or better)
  • Sound/audio help
  • Home windows 10
  • 2  – 20 inch displays
  • Wired Keyboard
  • Wired Mouse
  • If utilizing a laptop computer, should have ethernet port
• A headsets that has:
  • USB
  • Twin ear
  • Noise-cancelling microphone
• A Smartphone (iOS or Android), 4 years outdated or newer, during which it is possible for you to and keen to obtain our app that will likely be leveraged for firm communications.
• Wonderful Web connectivity: 
• Web entry speeds of two Mbps add and 10 Mbps obtain – the quicker the higher!
• *Wi-fi and/or satellite tv for pc Web Service Suppliers aren’t suitable with our methods.
• In-house community, and a hard-wired Web connection able to repeatedly supporting excellent name high quality and high-speed response charges.