You’ll benefit from the flexibility to telecommute* from wherever throughout the U.S. as you tackle some robust challenges.
Energize your profession with one in every of Healthcare’s quickest rising firms.
You dream of a fantastic profession with a fantastic firm – the place you can also make an impression and assist folks. We dream of providing you with the chance to just do this. And with the unimaginable development of our enterprise, it’s a dream that positively can come true. Already one of many world’s main Healthcare firms, UnitedHealth Group is restlessly pursuing new methods to function our service facilities, enhance our service ranges and assist folks lead more healthy lives. We stay for the chance to make a distinction and proper now, we live it up.
This chance is with one in every of our most enjoyable enterprise areas: Optum – a rising a part of our household of firms that make UnitedHealth Group a Fortune 5 chief.
Optum helps practically 60 million Individuals stay their lives to the fullest by educating them about their signs, situations and coverings; serving to them to navigate the system, finance their healthcare wants and keep on monitor with their well being targets. No different enterprise touches so many lives in such a constructive method. And we do all of it with each motion centered on our shared values of Integrity, Compassion, Relationships, Innovation & Efficiency.
Problem can typically be it’s personal reward. However why accept simply being challenged when you too can be nurtured, mentored and supported as you make an impression in a quick paced profession? At UnitedHealthcare, a part of the UnitedHealth Group household of companies, you’ll be able to have all the above, on a regular basis. Now, you’ll be able to benefit from among the finest coaching and instruments on the planet to assist serve our current and new prospects. As a Senior Buyer Service Advocate, you’ll present our members with the knowledge they should make higher choices about their well being, serving to them get entry to the fitting care the primary time. Day by day, you’ll present compassionate and empathetic help to 50 to 70 callers offering steering, help, and backbone for escalated points. That is no small alternative. That is the place you’ll be able to deliver your compassion for others whereas constructing your profession.
Staff are required to have flexibility to work any of our 8-hour shift schedules throughout our regular enterprise hours of 08:00am – 05:00pm.
*All Telecommuters will probably be required to stick to UnitedHealth Group’s Telecommuter Coverage.
Major Tasks:
- Function a useful resource or Topic Matter Skilled for group members or inner prospects
- Deal with escalated calls, resolving extra advanced buyer points
- Exhibit excellent service to determine the supply of the caller’s challenge and work to resolve the inquires in a well timed {and professional} method
- Assist information and educate prospects concerning the fundamentals and advantages of consumer-driven well being care subjects akin to selecting the right profit plan choices, maximizing the worth of their well being plan advantages and selecting a top quality care supplier
- Contact care suppliers (physician’s workplaces) on behalf of the shopper to help with appointment scheduling or connections with inner specialists for help
- Help prospects in navigating myuhc.com and different UnitedHealth Group web sites whereas encouraging and reassuring them to turning into self-sufficient with our instruments
This function is equally difficult and rewarding. You’ll be on the telephone for lengthy intervals of time and encounter all kinds of communication types and personalities as you assist resolve conflicts or points. You’ll take care of worrying conditions and resolve advanced well being care issues in a constructive, simplified method in order that callers totally perceive their well being care plans and options.
You’ll be rewarded and acknowledged to your efficiency in an setting that can problem you and provide you with clear course on what it takes to achieve your function in addition to present growth for different roles you might be involved in.
Required {Qualifications}:
- Highschool diploma / GED (or increased) OR equal years of labor expertise
- 1+ years of customer support expertise OR expertise in a medical workplace, well being care, call-center or workplace setting analyzing and fixing buyer issues
- Familiarity with laptop and Home windows PC functions, which incorporates the flexibility to navigate and be taught new and complicated laptop system functions
- Demonstrated capability to pay attention skillfully, acquire related data, construct rapport and reply to prospects in a compassionate method
- Proficient in translating well being care-related jargon and complicated processes into easy, step-by-step directions prospects can perceive and act upon
- Proficient battle administration abilities together with the flexibility to resolve worrying conditions
Telecommuting Necessities:
- Required to have a devoted work space established that’s separated from different dwelling areas and supplies data privateness
- Skill to maintain all firm delicate paperwork safe (if relevant)
- Should stay in a location that may obtain a UnitedHealth Group accepted high-speed web connection or leverage an current high-speed web service
Most well-liked {Qualifications}:
- Prior well being care expertise
- Data of billing/finance and eligibility processes, practices and ideas
UnitedHealth Group requires all new hires and staff to report their COVID-19 vaccination standing.