Job Description:
The Digital Seasonal Buyer Service Specialist will delight our prospects by helping them with ordering, sizing, checking availability and navigating our web site. They might be accountable for taking incoming calls, emails, or chats from prospects concerning misplaced packages, exchanges/returns, delivery info, billing, and a wide range of different questions. Each contact requires the specialist to make the most of promoting expertise to make efficient suggestions to our prospects and to all the time act in a well timed, tactful, {and professional} method whereas helping and resolving buyer questions or issues.
Pay:
· Base pay begins at $13.00 per hour.
· 10% per hour shift differential for any night hours labored through the week in addition to all day Saturday and Sunday
Perks:
· Blissful, Wholesome and Inclusive Tradition
· Make money working from home
· As much as 40% low cost on Victoria’s Secret merchandise
· As much as 8 hours of vacation pay for our 9 acknowledged holidays
· Day off primarily based on rent date
Tasks:
· Reside the model values in all that you simply do and day-to-day interactions: The Buyer Guidelines, Ardour Results in Success, Inclusion Makes Us Stronger, and It Issues How We Play the Recreation.
· Make the most of promoting expertise to make a number of efficient product suggestions on each contact to our prospects
· Resolve buyer points whereas using negotiation expertise
· Effectively deal with inbound contacts from prospects, resolving any points, questions, or issues
· Enter info into the corporate database
· Interpret firm coverage and procedures in servicing prospects
Schedules:
· Our enterprise is open 24-hours a day/ 7 days per week and we anticipate having a wide range of begin instances to select from.
· Throughout excessive quantity peak weeks workers are required to work extra time
Necessities
• Candidates should reside inside Tennessee, Georgia, Texas, and South Carolina #LI-Distant
• Should have customer support expertise that concerned making product suggestions, resolving points, using negotiation expertise, answering questions, offering details about insurance policies and procedures
• Should have skilled telephone presentation and communication expertise
• Should move background test
• Typing pace of 35-40 WPM with 95% accuracy most well-liked
• Fundamental pc expertise with wonderful navigational expertise
• Means to carry out fundamental mathematical computations
• Means to deal with excessive contact quantity whereas sustaining superior buyer relations and repair
• Earlier name middle expertise is a plus
• Common and dependable attendance is important
Technical Necessities:
• Private Laptop – Home windows PC or Mac (Chromebooks and different tablets incompatible)
• Two Show Screens/Displays or Giant Format Show Display screen
• Wired USB Headset with microphone
• Wired Ethernet/Excessive Velocity Web Entry
• Devoted workspace free from distractions
Further tips and necessities concerning workspace offered through the choice course of.
Please attain out to ccstalentacquisition@victoria.com for questions.