We’re looking for Work From Dwelling Seasonal Buyer Service Representatives to hitch our group for the 2022 Vacation season. All seasonal roles might be 100% Distant/Work From Dwelling. On this position, you will delight our prospects by aiding them with ordering, sizing, checking availability and navigating our web site.
Job Description:
The Digital Seasonal Buyer Service Specialist will delight our prospects by aiding them with ordering, sizing, checking availability and navigating our web site. They might be chargeable for taking incoming calls, emails, or chats from prospects concerning misplaced packages, exchanges/returns, delivery data, billing, and a wide range of different questions. Each contact requires the specialist to make the most of promoting expertise to make efficient suggestions to our prospects and to at all times act in a well timed, tactful, {and professional} method whereas aiding and resolving buyer questions or issues.
Pay:
· Base pay begins at $13.00 per hour.
· 10% per hour shift differential for any night hours labored throughout the week in addition to all day Saturday and Sunday
Perks:
· Comfortable, Wholesome and Inclusive Tradition
· Earn a living from home
· As much as 40% low cost on Victoria’s Secret merchandise
· As much as 8 hours of vacation pay for our 9 acknowledged holidays
· Break day primarily based on rent date
Duties:
· Stay the model values in all that you simply do and day-to-day interactions: The Buyer Guidelines, Ardour Results in Success, Inclusion Makes Us Stronger, and It Issues How We Play the Recreation.
· Make the most of promoting expertise to make a number of efficient product suggestions on each contact to our prospects
· Resolve buyer points whereas using negotiation expertise
· Effectively deal with inbound contacts from prospects, resolving any points, questions, or issues
· Enter data into the corporate database
· Interpret firm coverage and procedures in servicing prospects
Schedules:
· Our enterprise is open 24-hours a day/ 7 days per week and we anticipate having a wide range of begin occasions to select from.
· Throughout excessive quantity peak weeks staff are required to work additional time
Necessities
• Candidates should reside inside Tennessee, Georgia, Texas, and South Carolina #LI-Distant
• Will need to have customer support expertise that concerned making product suggestions, resolving points, using negotiation expertise, answering questions, offering details about insurance policies and procedures
• Will need to have skilled cellphone presentation and communication expertise
• Should move background test
• Typing velocity of 35-40 WPM with 95% accuracy most popular
• Fundamental pc expertise with glorious navigational expertise
• Skill to carry out fundamental mathematical computations
• Skill to deal with excessive contact quantity whereas sustaining superior buyer relations and repair
• Earlier name heart expertise is a plus
• Common and dependable attendance is important
Technical Necessities:
• Private Pc – Home windows PC or Mac (Chromebooks and different tablets incompatible)
• Two Show Screens/Screens or Massive Format Show Display
• Wired USB Headset with microphone
• Wired Ethernet/Excessive Velocity Web Entry
• Devoted workspace free from distractions
Further tips and necessities concerning workspace offered throughout the choice course of.
Please attain out to ccstalentacquisition@victoria.com for questions.