Based mostly in your expertise to date, might you present some perception into what works and what doesn’t, what’s lacking, and what you assume is healthier?
That is actually spectacular.
Webuzo has hourly/each day limits in e mail
They solely have a most hourly restrict per area. Maybe I missed something?
They nonetheless must implement a restrict per e mail deal with and, extra importantly, per Webuzo account (each each day and hourly), in addition to the opposite options I discussed.
getting WhatsApp assist in quarter-hour
That in all probability would not work for many suppliers. Assist must be documented.
Their present assist system is not ideally suited, much like DirectAdmin in high quality, however even that may work. They maybe want to think about operating a Discord server. Numerous sysadmins are there. Then there’s nonetheless the difficulty of their discussion board. It appears to be like dangerous.
I admire that you just shared many particulars. I’m positive it should assist finish customers. In the event you can, maybe nudge them to come back to the group to make clear a number of the considerations I and different customers have raised and, if doable, present a roadmap to those options.
