AAA is Hiring Work from Residence in Some States Now!

This place has the flexibleness to do business from home or is usually a hybrid place with some days within the workplace. The Journey Help Specialist acts as the first useful resource for all journey promoting associates and contractors on Journey Providers and Retail merchandise, applications, programs, and knowledge. Pursues, researches, and collects related and well timed data on present and rising journey services.  Acts in major position for growth and administration of consumer documentation and procedures for Retail Operations, Contact Facilities, and Journey Providers.

**This can be a do business from home place; nonetheless, candidates should reside inside our territory.

Work Hours: Monday- Friday 9:00AM to six:00PM EST. Saturday availability is required for this place.

Why be part of AAA?

AAA is a superb place to work. We offer a steady working atmosphere with difficult and thrilling profession alternatives. To the certified candidate, we provide:

• A aggressive beginning hourly fee dependent upon expertise.
• Complete profit bundle together with, however not restricted to: Almost 4 weeks of Paid Time Off through the first yr, 401(okay) plan with an organization match as much as 7%, Well being, Dental, Imaginative and prescient, Prescription & Life Insurance coverage, Tuition Reimbursement, and a complimentary AAA Premier Membership simply to call a couple of of our choices.

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The first features of the Journey Help Specialist:

• Acts as journey assist and useful resource for all journey promoting associates and contractors’ phone and digital inquiries, for journey companies, data, insurance policies, and applied sciences, using applicable monitoring and reporting purposes. 
• Ensures immediate motion and response to operational and technical inquiries and drawback decision, to incorporate however not restricted to Journey Syndication Expertise (TST), World Distribution Programs (GDS), Vendor Programs, Scripts, Journey Accounting Varieties, Buyer Relationship Administration (CRM) and again workplace programs, akin to Globalware. 
• Recommends know-how corrections to the entrance line associates precisely and promptly, through the journey assist assist desk.  Performs high quality evaluate of the supplier examine requests for accuracy, and maintains documentation that’s supplied to the retail crew, Regional Journey Gross sales Managers (RTSM) and Trainers for applicable follow-up and really useful re-training.
• Acts in major position for growth and administration of consumer documentation and procedures for Retail Operations, Contact Facilities, and Journey Providers.
• Gives help and assist to speak and work with all vendor programs, particularly TST, Apollo/Smartpoint and Globalware, concerning system points and discrepancies; interacts till points are resolved. 
• Manages and communicates drawback decision with the varied assist teams inside Journey Providers, Retail Operations, Contact Facilities, Unbiased Contractors and Vendor community to make sure alignment and constant software of insurance policies, procedures and requirements.  
• Oversees retail and journey “data hub” for each associates and members, together with performing as a major level of contact for member relations for journey points at Nationwide.  Ensures immediate motion and response to all inquiries and/or drawback resolutions. 
• Completes airline ticket change and refund requests for all ACA Retail Operations, Contact Facilities and Automobile Care, Insurance coverage and Journey (CCIT) associates primarily based on inner tips.
• Works independently and in collaboration with others to research and resolve member and affiliate inquiries and complaints, making certain member/shopper satisfaction. Assists with decision of extra complicated points or inquiries. 
• Prompts and screens the interface between back and front workplace, and troubleshoots associated errors and issues.
• Maintains logins for Retail, Contact Facilities and CCIT associates for all relevant leisure journey associated programs together with however not restricted to, Travelport merchandise, American Excursions Worldwide (ATI), VAX, Agent MAX journey insurance coverage system and TST Dashboard.
• Exams new and current journey applied sciences, recommends enhancements and identifies errors. 
• Interacts with numerous Journey Providers teams concerning end-user coaching, and software program/{hardware} implementation. 
• Develops content material and updates and maintains the Journey web page for ACA’s Intranet as an data useful resource to handle affiliate inquiries in addition to maintains FAQ (Continuously Requested Questions) in a back-up capability. 
• Maintains a repository of designated journey paperwork as required by companion or laws, with common evaluate, replace and growth of paperwork as obligatory.

Minimal {Qualifications}: