Dish is among the largest tv suppliers in the US. This firm supplies providers to over 9 million clients. They make over $12 billion a 12 months! This tv large is hiring work from home buyer expertise reps in some states now!
DISH’s first precedence is buyer expertise, and our brokers excel at simplifying lives and serving to communities get essentially the most from their TV expertise. For over 40 years we’ve been tuned in to the wants of consumers. It’s why we’ve earned the J.D. Energy accolade of being #1 in General Buyer Service six years in a row, and #1 in general Buyer Satisfaction 4 years in a row.
Job Duties and Tasks
As a Buyer Expertise Consultant, you’ll function an info useful resource for billing, programming, and technical troubleshooting questions – together with suggesting services to our new and present clients in order that they get essentially the most worth and delight from their DISH expertise. You’ll be offering options to clients, from easy issues to escalated and complicated conditions. For those who like to unravel issues and work together with folks from throughout the nation or perhaps only a few cities over, that is the spot for you!
On this position, you’ll:
- At all times have at the very least 2 days off in a row
- Assist clients between the hours of 6 AM to 10 PM MT
- Two shift constructions: 8 hour shifts 5 days every week, or 10 hour shifts 4 days every week
- Have open availability together with weekends and holidays, that permits for potential schedule change each 12-15 weeks primarily based on enterprise wants
- Take back-to-back tech help or customer support telephone calls with clients all through the whole lot of your shift
- Have interaction with a various client base to offer options for buyer wants and technical points
What’s in it for you?
- It is a Full Time, Work-From-Residence place #distant
- 10% improve to your beginning charge upon finishing apprenticeship
- Firm-provided tools
- In depth Advantages Package deal
- Medical, Dental, Imaginative and prescient Insurance coverage
- PTO and Paid Sick Time
- 401(okay) Investments with Firm-matched funds
- Tuition reimbursement
- Discounted DISH, Sling & Enhance providers
- Alternative is our best profit
- Our representatives are constructed to work arduous and rise. We provide outlined profession ladders and in depth alternative for upward mobility.
Click on right here to look at a brief video previewing the High 10 causes to affix our award-winning buyer expertise group to assist preserve folks, households and communities related to the information and leisure that issues!
Expertise, Expertise and Necessities
Excellent representatives have:
- Excessive Faculty diploma, GED, or equal expertise
- Six months of associated customer support and troubleshooting expertise and/or coaching
- An openness to being coachable and a want to be taught new methods
All representatives will need to have:
- Potential to stay engaged on the telephone all through the whole lot of your shift with minimal to no distractions
- Potential to be on digital camera throughout all video conferences
- Excellent attendance
- Open availability to work between the hours of 6 AM to 10 PM MT in addition to weekends and holidays
- Flexibility with schedule adjustments each 12-15 weeks
- Tech savviness with the power to easily function a number of home windows and tabs, whereas concurrently offering Greatest In Class Buyer Expertise talking to clients over the telephone
The place you’ll be working:
You’ll be working from residence! At DISH, we perceive the fashionable worker might must function quick on their toes and out of the workplace. Working from residence permits you to carry out knowledgeable workday from the consolation of your private home.
Work-at-Residence Technical Necessities:
DISH will present all tools required to carry out the position apart from residence web!
Residence Web
- Devoted residence workplace workspace with:
- Steady Cable, DSL, or Fiber ISP web reference to minimal 25 Mbps obtain and a pair of Mbps add pace with 99% uptime and no bandwidth or information caps
- Wired ethernet between modem and PC with out using an adapter: Wi-Fi / wi-fi just isn’t supported
All prices to satisfy and preserve these necessities are the accountability of the worker and are usually not reimbursed by DISH, besides the place required by legislation.
Beginning Pay varies by your private home location:
Arizona $15.50
Arizona, Phoenix $15.00
Colorado $16.00
Connecticut $16.50
Florida $15.00
Georgia $15.00
Illinois $16.00
Indiana $15.00
Kansas $15.00
Massachusetts $16.50
Maine $15.50
Maryland $16.00
Michigan $15.50
Minnesota $16.00
Mississippi $15.00
Missouri $15.00
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