KellyConnect is hiring earn a living from home within the US!
KellyConnect is a worldwide firm that gives skilled providers to firms all internationally. KellyConnect makes over $5 billion a 12 months! KellyConnect is hiring distant customer support rep now!
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Our assist representatives present customer support to resolve expertise challenges by way of a sequence of troubleshooting actions and knowledge-based analysis in a digital name heart surroundings.
What Your Digital Work Setting Seems to be Like
- A non-public workspace with locked door in your everlasting residence
- Quiet surroundings freed from background noise and interruptions
- A safe workspace free from cell telephones/video units
- Preparations for dependent care and different obligations
What You’ll Love About Us
- Beginning pay of $16.50 with elevated compensation to $17.33 inside first 60 days of manufacturing (Based mostly on enterprise wants, efficiency, and attendance metrics)
- Incomes potential as much as $19.83 after profitable development by way of second degree queues
- Choices for medical, dental, and imaginative and prescient protection. Extra info relating to advantages will be discovered by visiting this web site.
- Explosive progress alternatives with 99% of promotions internally, alternatives to affix our High quality Assurance, Coaching and Management groups
What We’ll Love About You
- Common, constant, and punctual attendance
- Should be capable to work a full-time schedule, 38 hours per week at minimal, together with nights, weekends, holidays, variable schedule(s) and additional time as vital
- Should be capable to work a shift between the hours of 8am – 1am ET. Your shift shall be decided based mostly on enterprise want and shall be confirmed on the time of provide
- Should be capable to work in a quick paced, structured, dynamic surroundings and excessive transaction surroundings, with the power to keep up composure in irritating conditions and handle and diffuse offended or upset clients
- Possess a robust work ethic with a steady work historical past
- Nice communication abilities
- Need a long-term profession with progress
- Openness to suggestions and willingness to enhance
- Familiarity with iOS and/or MacOS, or comparable expertise, is most well-liked
Duties
You’ll work together with as much as 5 clients at a time utilizing varied media channels; these channels could embody inbound calls, inbound chats, or outbound calls, as dictated by enterprise want. You may be anticipated to begin by supporting the extent 1 queue and shortly enhancing your skillset by supporting extra superior queues. These enhanced ability units will happen inside 30-60 days of employment. Additional skillset enhancements into second degree assist could also be required based mostly on enterprise wants.
- Finding music, apps, and films on varied units
- Billing points
- Fraud administration
- Product characteristic inquiries
- Resolving username and password difficulties
- Troubleshooting electronic mail, wi-fi connectivity and net browser points
- Navigating clients by way of varied apps
- Information back-up, sharing & synchronization troubleshooting
- Verifying correct {hardware} and software program configuration and arrange
- Diagnosing and resolving points together with web connectivity, electronic mail, utility downloads, and extra
{Qualifications}
- Excessive College Diploma or GED
- Have to be 18 years or older besides the place prohibited by regulation
- Minimal 6 months of customer support expertise
- Authorized authorization to work within the US
- Excessive pace web providers
CLICK HERE TO APPLY NOW
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