Meet a Useful Human – Marho Atumu

Responsive, useful, and devoted in methods automation merely can’t be. We’re your crew.

Every month, we acknowledge one among our Most Useful People in Internet hosting®. 

After incomes a level in Laptop Engineering, Marho Atumu has spent the previous decade working primarily as an Info Expertise Advisor, doing every part from internet design and upkeep to managing IT infrastructure.  Additionally skilled in content material writing, he has used his expertise to supply advisory companies to small and mid-sized companies. He now makes use of that data to present distinctive assist as a Group Assist Agent at The Occasions Calendar, a Liquid Internet Model. 

Marho opened up and shared with us what drives his ardour for his work at Liquid Internet.

I grew to become part of the Liquid Internet household after they acquired The Occasions Calendar in late 2020. Becoming a member of Liquid Internet was an exciting prospect. I had earlier expertise with Liquid Internet as a buyer, so I used to be desperate to turn out to be a part of the crew to see firsthand how The Most Useful People in Internet hosting® serve their prospects. 

My curiosity in IT has all the time been on the companies aspect of issues. For many of my profession, I’ve helped folks reap the benefits of IT {hardware} or software program instruments for improved productiveness. Now that the majority of those instruments have gotten web-based companies and the Web performs a better function in our each day lives, it has been thrilling to step into the Internet hosting Trade and serve prospects in a brand new capability.

Regardless that Liquid Internet is a big household, it nonetheless feels very private and related. It’s a supportive and enjoyable environment by which all of us have the identical purpose—to provide our prospects one of the best internet hosting expertise doable. Due to this shared purpose, there’s an openness and beneficiant spirit that is all the time on show. 

We give our prospects these nice experiences by serving to each other at any time when we are able to. You’ll be able to attain out to anybody at any degree at Liquid Internet and be assured to obtain a useful response. This implies our prospects are getting one of the best assist now we have to supply.  I actually get pleasure from attending to know my colleagues, and I all the time sit up for working with them.

Essentially the most important distinction between Liquid Internet and my earlier employers is the degree of consciousness staff have with the better imaginative and prescient, mission, and present targets for the enterprise. Common updates from crew conferences, emails, and different types of communication give a normal thought of the course of the corporate, and makes staff really feel like valued members of the crew. There’s additionally quick access to senior administration.

One other large distinction between Liquid Internet and different corporations is the incentives they supply to staff for his or her experience, similar to by means of the Worker Writing Program. As a revealed writer, I’m able to convey my data by means of the written phrase, assist our group acquire extra content material, and reply buyer queries quicker. It’s a win-win.

My proudest accomplishment is changing into a reliable Group Assist Agent for The Occasions Calendar. I’ve all the time marveled at how educated assist brokers may be, and entering into this function was a bit daunting. I had quite a bit to study, as every assist request may be distinctive. However with effort and time, I have been capable of persistently assist our prospects take advantage of our companies whereas additionally offering suggestions to make our merchandise even higher.

Probably the most memorable and constructive experiences I’ve had professionally was with a buyer who wanted help making customizations to one among our plugins. These customizations required an in depth and complete degree of assist. With some steering from our crew of builders and a little bit of effort on my half, we have been capable of provide you with an answer that helped the client obtain excellent outcomes. 

Going above and past to exceed a buyer’s expectations is likely one of the issues that makes this job so rewarding.

Backup every part on an everyday cadence. All the time select a internet hosting plan that gives common backups. If for some cause you may’t, guarantee you might have your personal backup resolution in place. Companies can endure extremely due to information loss. Along with selecting a internet hosting resolution that gives common backups, an off-server resolution similar to Acronis Cyber Backup can present a good better degree of safety. 

I like to learn—principally Sci-Fi and Fantasy. Novels are an effective way to get misplaced in my creativeness, and I like that I can craft my very own interpretation of scenes from a e book. I additionally love swimming. It is the right option to train your complete physique whereas nonetheless having enjoyable, whether or not alone or with mates.

I actually get pleasure from The Expanse due to the superior storytelling. It is primarily based on a collection of books that I like. I am additionally a fan of Cellular Swimsuit Gundam: Iron Blooded Orphans as a result of it is one of many grittiest entries within the Gundam collection and the characters are very good.

Feedly is nice. This app supplies the simplest manner for me to meet up with all the most recent information from my favourite blogs.

I’d like to have dinner with Neil Armstrong and listen to all about his experiences as the primary individual to ever set foot on the moon.